Student Financial Specialist

Pensacola State College; Pensacola (FL); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Hospitalization coverage

Supplemental insurance

Tuition waivers

Wellness program

Job summary

Pensacola State College is seeking a Student Financial Specialist to oversee sponsor contracts, student accounts, and cash collections. You will provide quality service to students, faculty, staff, and external entities, reporting to the Coordinator, Student Financial Services.

The role focuses on helping students manage payments, access online services, and ensure accurate account records while maintaining compliance with FERPA and college policies.

Qualifications

• Associate degree and two years of accounting or bookkeeping experience.
• Experience with spreadsheet and database applications.
• Criminal background check required.

Responsibilities

• Oversee Sponsor Contracts, student accounts, and cash collections.
• Provide information to students, parents, and prospective students.
• Respond to student account inquiries and explain payment options and deadlines.
• Refer students to third-party providers for payment plans when applicable.
• Ensure accurate records and timely payments, including refunds and postings.

Skills

Accounting

Data entry

Customer service

Education

Associate degree

Tools

Spreadsheet software

Database applications

Job description

Join the PSC family and connect with accomplished and diversecolleagues who inspire and innovate students and transform livesand futures. Along with helping our students reach their goals,Pensacola State makes career fulfillment a reality.

Job Description:

The Student Financial Specialist assists in overseeing theCollege’s Sponsor Contracts, student accounts, and cashcollections. This individual is responsible for providing qualitycustomer service to students, faculty, staff, administration, andthird-party entities. Reports to the Coordinator, Student FinancialServices.

Duties and Responsibilities:

• Determines the student’s individual needs; provides informationto students, parents, and prospective students as appropriate.
• Interacts daily with students face-to-face, via telephone,email, and remote communication.
• Communicates effectively, both verbally and in writing.Summarizes conversations to student files for futurereference.
• Initiates phone calls to collect required documentation andpayments.
• Empowers students to utilize online services, portals, andwebpages.
• Responds to student account-related questions regardingstatements, payment options, payment deadlines, tuition rates, and1098T tax forms. Receipts incoming monies including tuition andinvoice payments and departmental deposits.
• Handles confidential material and communications and adheres toFERPA.
• Refers students seeking a monthly tuition payment plan to theCollege’s third-party provider. Updates installment amounts afterschedule adjustments or financial aid awards are posted. Ensure allaccount balances are accurate prior to refund dates. Monitors dataimports to student accounts for designated programs.
• Prepares itemized invoices for use of college services,facilities, workforce development, apprenticeship programs, anddual enrollment education. Keeps appropriate records and ensurespayments are received in a timely manner.
• Sorts mail and performs data entry, filing, scanning, andaccurate record keeping.
• Perform billing for College receivables for student accounts,third-party sponsor accounts, andgovernment agency programs.Attain and maintain working knowledge of payor requirements asdesignated.
• Investigate and respond to inquiries (internal & external)regarding invoice/payment status.
• Reconcile accounts and prepare Ad Hoc Payments to return fundsto third-party sponsors as directed.
• Monitor receivables for non-payment, delayed payments, andother irregularities as directed.
• Research, prepare, process, and distribute College ordepartment-required paperwork, including but not limited to studentaccount adjustments, student statements of account, etc.
• Responsible for knowing and conforming to all safety practicesand regulations that apply to this specific area andposition.Unsafe conditions should be reported to the immediate supervisorand to the Pensacola State College Police Department/PublicSafety.
• Performs other duties as assigned.

Essential Functions:

• Ability to prioritize work, meet deadlines, attention todetail, and follow through on assignments with minimalsupervision.
• Ability to exercise initiative in maintaining professionalcontacts within the college for the purpose of expeditingdepartment work.
• Advanced computer skills to include multitasking in anelectronic environment.
• Ability to sit at a desk and view a display screen for extendedperiods of time.
• Ability to demonstrate professional and discretionarycommunication skills via electronic, verbal, written, andface-to-face interactions.
• Must provide excellent customer service through appropriatewritten and verbal communication, including, but not limited to,telephone, email, voicemail, and written correspondence.

Minimum Qualifications:

Graduation from an institutionthat holds accreditation recognized by the U.S. DepartmentofEducation and approved by the College with an associate degree andtwo years of accounting or bookkeeping experience. Experience withspreadsheet/database applications. Related appropriate workexperience may be substituted on a year-to-year basis for therequired education. Successful results of a criminal backgroundcheck are required.

*Per F.S. 295.065 – Certain servicemembers and veterans, and thespouses and family members of such servicemembers and veterans,will receive preference and priority, and certain servicemembersmay be eligible to receive waivers for postsecondary educationalrequirements.

Pursuant to College policy, it is an employment eligibilityrequirement for an applicant to meet the requirements of §435.04(2), Florida Statutes, related to background investigations.Any person failing to meet the requirements of the statute will bedeemed not qualified to hold employment in this position. A FloridaDepartment of Law Enforcement (FDLE) approved background check willbe conducted on every successful candidate as a condition ofemployment, and any person who fails to disclose any adverseinformation contained in the background investigation at the timeof submitting the employment application will be disqualified fromemployment.

ANNUAL SALARY: $36,400.00 ($18.67/hour)

SUPPLEMENTAL MATERIALS:

All supplemental materials must be submitted electronically via the Workday applicant portal. For questions or to obtain assistance uploading the supplemental materials, contact HR Recruiting at [e-mail].

APPLICATION DEADLINE: Open Until Filled

Review of applications will begin October 6, 2026. The online application and supplemental application materials must be received by October 5, 2026, to receive full consideration.

Pensacola State College offers a comprehensive benefits package for health, dental, vision, hospitalization, and supplemental insurance benefits through the State of Florida’s Group Insurance Program. All employees in established, eligible positions are members of the Florida Retirement System from their first day of employment. Other benefits offered include participation in the wellness program, tuition waivers, educational opportunities, and paid sick leave. Additional leave types are position specific.

Pensacola State College does not discriminate against any person on the basis of race, color, ethnicity, religion, sex (as defined by applicable federal and state law), national origin, age, disability, genetic information, pregnancy, or marital status in its educational programs, activities, or employment. For inquiries regarding the College’s nondiscrimination policies, contact the Civil Rights Compliance Officer at [phone], Pensacola State College, 1000 College Blvd., Pensacola, Florida 32504.