Student Financial Analytics & Outreach Specialist

The Chronicle Of Higher Education, Inc.; Baltimore (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Tuition Assistance

Retirement Plans

Employee Assistance Program

Flexible Spending Accounts

Job summary

The Chronicle Of Higher Education, Inc. in Baltimore, MD is seeking a qualified candidate to assist in the operations of Student Financial Services. This role requires strong customer service skills and the ability to utilize data analytics tools like PowerBI and Excel.

The ideal candidate must have substantial experience managing student accounts and communicating effectively with the college community. This full-time position offers a variety of benefits including health coverage and tuition assistance.

Qualifications

• 4 years full-time customer service or student account management experience.
• Experience using Excel and PowerBI at the intermediate level.
• Ability to work overtime and on weekends during peak periods.

Responsibilities

• Monitor and update data reports in Banner and PowerBI.
• Address inquiries about student balances and financial aid.
• Facilitate outreach and maintain financial calendars.

Skills

Customer service

Data analytics

Microsoft Excel

PowerBI

Education

High School diploma/GED

Associate degree

Tools

Microsoft Office

CRM systems

Banner

Job description

The Chronicle Of Higher Education, Inc. in Baltimore, MD is seeking a qualified candidate to assist in the operations of Student Financial Services. This role requires strong customer service skills and the ability to utilize data analytics tools like PowerBI and Excel.

The ideal candidate must have substantial experience managing student accounts and communicating effectively with the college community. This full-time position offers a variety of benefits including health coverage and tuition assistance.