Student Financial Services Concierge & Support Specialist

Jacksonville-University; Chaseville (FL); On-site; USD 52,000 - 68,000; Full time

Job summary

Jacksonville University seeks an Assistant Director, Student Financial Support Services to serve as ambassador and greeter for Student Financial Services, providing outstanding customer service and administrative support. Responsibilities include responding to inquiries via phone, email and in-person, assisting students with financial services information, and ensuring smooth daily operations.

The role also involves collecting payments, processing deposits, reconciling cash, verifying health

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and multi-tasking abilities.
• Proficient in Word, Excel and other software; ability to maintain confidentiality.
• Ability to think critically and use discretionary judgement.
• Excellent problem-solving skills and resourcefulness.
• High school diploma; accounting experience preferred but not required.

Responsibilities

• Ambassador and greeter for the Student Financial Services office.
• Respond to inquiries via phone, email, and in-person interactions.
• Collect payments from students and process deposits.
• Reconcile cash drawer daily and ensure cash handling accuracy.
• Verify health insurance information and code waivers.
• Manage student payments, online processing, and daily reconciliations.
• Assist with payment plans and transferring funds as needed.
• Coordinate with front desk ambassadors to maintain coverage.
• Perform related duties or special projects as assigned.

Skills

Verbal and written communication

Organizational skills

Confidentiality

Critical thinking

Problem solving

Proficiency in software

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Jacksonville University seeks an Assistant Director, Student Financial Support Services to serve as ambassador and greeter for Student Financial Services, providing outstanding customer service and administrative support. Responsibilities include responding to inquiries via phone, email and in-person, assisting students with financial services information, and ensuring smooth daily operations.

The role also involves collecting payments, processing deposits, reconciling cash, verifying health