Student Financial Services Advisor & Billing Specialist

hcu; Houston (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Houston Christian University seeks a Financial Services Customer Service Coordinator to advise students and families on financial aid and student account matters. The role involves assisting with inquiries, explaining policies, and coordinating with departments to ensure accurate document handling.

Key duties include counseling in-person and virtually, supervising student workers, and supporting outbound campaigns.

Qualifications

• Proven ability to advise students and families in financial aid and billing processes.
• Strong communication skills, both written and verbal.
• Experience with handling confidential information with discretion and empathy.
• Ability to work in a fast-paced, deadline-driven environment.

Responsibilities

• Serve as the primary advisor for financial aid, billing and payments to students and families.
• Explain university policies related to financial aid and student accounts.
• Counsel students in-person and virtually.
• Respond to high volume inquiries via phone, email, and in person.
• Assist with financial aid inquiries, including aid applications, eligibility, and disbursement processes.

Skills

Bilingual Spanish

Interpersonal communication

Confidentiality handling

Organizational skills

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Student information systems

Microsoft Office Suite

Job description

Houston Christian University seeks a Financial Services Customer Service Coordinator to advise students and families on financial aid and student account matters. The role involves assisting with inquiries, explaining policies, and coordinating with departments to ensure accurate document handling.

Key duties include counseling in-person and virtually, supervising student workers, and supporting outbound campaigns.