Student Accounts Specialist

hcu; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Houston Christian University is seeking a Student Accounts Specialist to provide exceptional customer service in-person, by phone, and via email. You will process student payments, manage third-party billing, and answer questions about balances, holds, and policies.

You will also train student workers and collaborate with campus departments to ensure accurate, timely account records. The role requires a high school diploma or GED (Bachelor’s preferred), strong communication skills, proficiency

Qualifications

• High school diploma or GED; bachelor’s degree preferred.
• Bilingual Spanish preferred.
• Excellent interpersonal and communication skills, both written and verbal.
• Proficient with student information systems, databases, and Microsoft Office.
• Ability to work in a fast-paced and deadline-driven environment.
• Committed to customer service and quality work.
• Discretion with confidential information and ability to counsel students compassionately.
• Self-reliant, proactive, and positive.

Responsibilities

• Answer questions regarding student accounts, such as balances and payment options.
• Communicate university policies and procedures related to student accounts.
• Analyze and investigate accounts to verify accuracy; contact relevant departments.
• Process third-party/sponsored billing, including letters of credit and invoices.
• Execute payment processes and daily reconciliation of cashiering sessions.
• Maintain accurate and timely student accounts records.
• Make outbound collection calls on delinquent accounts.
• Collaborate with departments across campus; deliver presentations.
• Work with and train student workers.
• Perform other duties as assigned by Student Accounts Leadership.

Skills

Customer service

Microsoft Office

Student information systems

Communication

Bilingual Spanish

Data entry accuracy

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Student Information System (SIS)

MS Office Suite

Job description

Student Accounts Specialist
Reports to: Assistant Director of Student Accounts
Status: Non-Exempt

Position Summary:

The Student Accounts Specialist is responsible for performing a variety of tasks related to student accounts. Duties may include providing exceptional customer service (in-person, over the phone, and via email), process student and departmental payments, third-party billing, and answering questions related to student accounts.

Responsibilities:

• Answer questions regarding student accounts, such as account balances, payment options, financial holds, etc.
• Effectively communicate university policies and procedures related to student accounts
• Analyze and investigate accounts to determine accuracy; contact appropriate department or agency to verify validity of transactions
• Process third-party/sponsored student billing, including reviewing letters of credit (LOC), setting-up and maintain contracts, creating invoices, receipting related payments, and reconciling sponsor accounts
• Execute payment processes, including receipting payments on student accounts and departmental deposits, and daily reconciliation of cashiering sessions
• Process and maintain accurate and timely student accounts records
• Make outbound collection calls on delinquent student accounts
• Collaborate with other departments and divisions across campus
• Deliver presentations for the Student Accounts Office at various campus events
• Work with and train student workers
• Other duties as assigned by Student Accounts Leadership

Qualifications:

• High school diploma or GED equivalent, Bachelor’s degree preferred
• Bilingual (Spanish speaking) preferred
• Excellent interpersonal and communication skills, both written and verbal
• Proficiency in using student information systems, databases, and Microsoft Office Suite applications
• Ability to work in a fast-paced and deadline-driven environment
• Committed to customer service and quality work
• Ability to handle confidential information with integrity and counsel students in a caring and positive manner
• Is self-reliant, proactive, and makes a positive impression on others

Physical Demands:

• Ability to communicate via speech, hearing and sight – frequently
• Ability to sit – frequently
• Ability to stand for an extended period – occasionally
• Ability to walk reasonable distances – occasionally
• Ability to lift or move objects up to 25 lbs. – occasionally
• Ability to climb or reach overhead – occasionally
• Ability to bend or stoop – occasionally

Additional Information:

Houston Christian University is an independent, private Christian liberal arts institution with a diverse student body. It has access to all the cultural advantages of one of the largest metropolitan centers in the country. For more information about the University, visit hc.edu.

The University has implemented its Ten Pillars vision (hc.edu/vision) and anticipates significant growth in student enrollment and university programs. The successful candidate will also be able to articulate a vision for the role of his or her discipline at HCU that is supportive of the Ten Pillars vision statement.

Houston Christian University is committed to maintaining a teaching faculty and staff who share an active Christian faith. The Preamble to the By-Laws of the University sets forth a statement of belief which each University employee is expected to support and personify. Your submittal of an application for employment indicates your acceptance and affirmation of these statements.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all duties, responsibilities, and requirements of personnel.

Disclaimer

Background checks are performed on every new hire. If your application is selected to continue with the interviewing process you will be required to submit a Background Check form. If you decline, your application may be denied. By proceeding with the online application you understand and accept this process.