Student Financial Operations & Refunds Specialist

Southern Methodist University; Dallas (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Southern Methodist University seeks a Student Financial Operations Specialist to oversee refunding of student accounts, ensure compliance with federal and university policies, and support daily operations. You will analyze accounts, manage transfers, and coordinate with vendors while delivering exceptional customer service.

The role requires strong communication, attention to detail, and the ability to work extended hours during peak periods. On-campus, in-person position in Dallas, TX.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Experience in financial operations or higher education is a plus.
• Strong communication and customer service skills; attention to detail essential.

Responsibilities

• Oversee refunding processes and ensure compliance with policies.
• Manage refunds, debit/credit transfers, and file transfers to third-party vendors.
• Respond to student and parent inquiries; serve as primary contact for refund-related issues.
• Support daily deposits and various team initiatives during peak periods.

Skills

Customer service

Interpersonal skills

Communication

Time management

Detail oriented

Education

High school diploma

Associate's degree preferred

Accounting/Finance coursework

Tools

Word

Excel

Outlook

Job description

Southern Methodist University seeks a Student Financial Operations Specialist to oversee refunding of student accounts, ensure compliance with federal and university policies, and support daily operations. You will analyze accounts, manage transfers, and coordinate with vendors while delivering exceptional customer service.

The role requires strong communication, attention to detail, and the ability to work extended hours during peak periods. On-campus, in-person position in Dallas, TX.