Student Accounts & Financial Aid Advisor

Southern Methodist University; University Park (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Southern Methodist University in Dallas, TX, seeks a Student Account Advisor (HR Title: Student Account Specialist) to counsel students and parents on tuition, fees and payment options. The on-campus role requires handling daily postings, past-due accounts, and collaborating with Financial Aid to support enrollment goals.

Bachelor’s degree required; accounting or business preferred. At least one year of experience with student accounts or financial services is expected.

Qualifications

• Bachelor’s is required; accounting or business administration preferred.
• Minimum of one year of experience; student financial services experience preferred.
• Strong communication and customer service skills; confidentiality and FERPA knowledge a plus.

Responsibilities

• Counsel students and families on payments and account charges.
• Daily posting of payments and processing of cash or check transactions.
• Collaborate with Financial Aid and campus partners to resolve balances.
• Serve as SME for topics like cost of attendance, pay options, and billing.
• Handle sensitive information with confidentiality per FERPA.

Skills

Interpersonal skills

Verbal communication

Problem solving

Organizational skills

Customer service

Education

Bachelor’s degree

Accounting or Business Administration preferred

Tools

PeopleSoft

Microsoft Office

Virtual collaboration tools

Job description

Southern Methodist University in Dallas, TX, seeks a Student Account Advisor (HR Title: Student Account Specialist) to counsel students and parents on tuition, fees and payment options. The on-campus role requires handling daily postings, past-due accounts, and collaborating with Financial Aid to support enrollment goals.

Bachelor’s degree required; accounting or business preferred. At least one year of experience with student accounts or financial services is expected.