Student Financial Aid & Recruitment Specialist

Ivy Tech Community College; Muncie (IN); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Health plan

Dental plan

Vision plan

Wellness program

retirement contribution

Paid time off

Education benefits

Job summary

Ivy Tech Community College in Indiana is seeking a Financial Aid Advising and Operations professional to assist students with financial aid inquiries, eligibility, documentation, and processes. The role crosses into Recruitment to support enrollment outreach as needed.

Responsibilities include maintaining records, responding to inquiries, and collaborating across departments, with occasional evenings, weekends, and travel.

Qualifications

• Associate’s degree from an accredited institution or equivalent experience required.
• Experience in student services, financial aid, enrollment services, recruitment, customer service, or a related field preferred.
• Ability to learn and accurately explain financial aid and enrollment policies, procedures, and technology systems.
• Strong interpersonal, written, verbal, organizational, and problem-solving skills; ability to work effectively with diverse student populations and campus partners.
• Ability to exercise sound judgment, maintain confidentiality, manage competing priorities, and provide attentive service in a high-volume environment.
• Proficiency with Microsoft Office and ability to learn College information systems, CRM tools, and financial aid platforms.
• Willingness and ability to travel locally and work occasional evenings or weekends to support recruitment and enrollment activities.

Responsibilities

• Provide accurate, timely responses to student, staff, and family inquiries by telephone, email, ticketing systems, and in person.
• Advise students and campus colleagues regarding financial aid eligibility, steps, documentation, policies, procedures, and next steps.
• Perform data entry, document imaging, filing, correspondence, and maintenance of student financial aid records.
• Process agency forms and required reports and follow up on identified issues.
• Assist with scholarship administration and entry of awards in Banner.
• Support SAP appeals processes, including committee participation and notifying students.
• Use government and institutional systems to research and resolve student financial aid concerns.
• Assist with tier-two verification inquiries and routing of documents.
• Review program changes and their potential impacts on continuing financial aid eligibility.
• Provide backup coverage for other Financial Aid staff during absences and peak periods.

Skills

Interpersonal skills

Written communication

Verbal communication

Organizational skills

Problem solving

Customer service

Willingness to travel locally

Flexibility with evenings/weekends

Education

Associate’s degree

Tools

Banner

Smartview

CRM systems

Microsoft Office

Financial aid platforms

Job description

Ivy Tech Community College in Indiana is seeking a Financial Aid Advising and Operations professional to assist students with financial aid inquiries, eligibility, documentation, and processes. The role crosses into Recruitment to support enrollment outreach as needed.

Responsibilities include maintaining records, responding to inquiries, and collaborating across departments, with occasional evenings, weekends, and travel.