Assistant Director of Financial Aid

Ivy Tech Community College; East Chicago (IN); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Health benefits

PTO

Education assistance

Public Service Loan Forgiveness

Wellness rewards

Job summary

Ivy Tech Community College is seeking an Assistant Director of Financial Aid at the Lake County campus to oversee federal, state, and institutional aid in collaboration with the Director of Financial Aid. The role serves as a primary contact for students and families and requires travel in the Lake County service area.

Responsibilities include FAFSA assistance, verification, SAP processes, veteran benefits, scholarships, and outreach.

Qualifications

• Associate degree or higher with 3+ years’ related work experience; Bach. degree with 1+ year preferred.
• Knowledge of financial aid regulations and processes.
• Demonstrated leadership and customer-service focus.
• NASFAA credential or FAAC designation preferred.

Responsibilities

• Support key financial aid and veterans processes at the Lake County campus.
• Assist students with FAFSA filing, verification, and getting into paid status before classes.
• Provide individual and group financial aid advising on federal/state/institutional aid.
• Assist veteran students with accessing educational benefits.
• Promote Federal Work-Study and coordinate student employee onboarding.
• Assist with scholarships and institutional aid and serve on scholarship committees.
• Assist students with emergency aid requests and SAP appeals.
• Conduct SAP appeal workshops and assist with unusual/special circumstances reviews.
• Conduct outreach via email/text/phone/presentations to current and prospective students.

Skills

Leadership

Customer service

Communication

Organizational skills

Time management

FERPA knowledge

Education

NASFAA Professional Credential or FAAC designation preferred

Tools

Banner

ScholarTrack

FAFSA Partner Portal

COD

NSLDS

Job description

Under the direction of the Director of Financial Aid, the Assistant Director of Financial Aid will support the financial aid and veterans affairs operation at the Lake County Ivy Tech Community College Campus, serving as a primary point of contact for students and families seeking federal, state, and institutional aid. Working hours will vary. Travel throughout the Lake County service area is required.

MAJOR RESPONSIBILITIES:

• Supports key financial aid and veterans affairs processes at the Lake County campus:
• Assist students with filing their Free Application for Federal Student Aid (FAFSA), resolving financial aid issues, completing verification, and getting into a paid status before the start of classes.
• Provide individual and group financial aid advising to students and families on the availability of federal, state, and institutional aid and the application process.
• Assist veteran students with accessing their educational benefits.
• Promote the Federal Work-Study Program on campus and coordinate student employee onboarding with campus Human Resources.
• Support the administration of scholarships and institutional aid and serve on campus scholarship committees.
• Assist students with emergency aid requests in conjunction with other campus offices.
• Serve on the campus Satisfactory Academic Progress (SAP) appeals committees and conduct SAP appeal workshops for students.
• Assist students with preparing and submitting documentation for the campus unusual and special circumstances review process.
• Conduct financial aid outreach to current Ivy Tech students and prospective Ivy Tech students in the local community through email, text, phone, and presentations, including College Goal Sunday, high school financial aid nights, and new student orientations.
• Complete financial aid forms for external agencies, including housing, TANF, Workforce Development, and Vocational Rehabilitation.
• Utilize Banner and state and federal systems (ScholarTrack, FAFSA Partner Portal, COD, NSLDS) to research and resolve student issues.
• Establish effective relationships with key campus personnel and work closely with campus enrollment services and student success staff members.
• Coordinate efforts with the Financial Aid and Veteran and Military Benefits processing hubs.
• Attend training events (in person or virtually) to increase and maintain financial aid knowledge, and earn at least one NASFAA Professional Credential.

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

SUPERVISION RECEIVED: Primary supervision received by Director of Financial Aid (Lake County).
SUPERVISION GIVEN: Financial aid student employees, as assigned.

HIRING RNAGE: $48,000-52,000

EDUCATION AND EXPERIENCE:

• Associate degree and three or more years’ related work experience, or Bachelor’s degree and one or more years’ related work experience required.
• Knowledge of financial aid regulations and processes required.
• Demonstrated leadership qualities and customer-service focus required.
• NASFAA Professional Credentials or Certified Financial Aid Administrator (FAAC®) designation preferred.
• Must demonstrate ability to build and maintain strong, authentic relationships.
• Excellent written, verbal, and interpersonal communication skills required.
• Strong organizational skills and superior attention to detail required.
• Ability to set priorities, manage time effectively, and handle multiple responsibilities simultaneously in a fast-paced, self-directed team environment.
• Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

Health & Wellness

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
• Dental plan with no-cost preventive services and coverage for orthodontia
• Vision plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Wellness program with opportunities to earn $250 in Wellness Rewards
• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security

• 10% employer retirement contribution, fully vested after two years
• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
• Short-term and long-term disability benefits

Educational Benefits

• Fee remission for employees, spouses, and dependent children
• Tuition assistance for undergraduate, graduate, and doctoral programs
• Paid professional development opportunities

Work‑Life Balance

• Generous paid time off, including vacation, sick leave, holidays, and winter recess
• Flexible work arrangements where available
• Paid childbirth recovery leave (8 weeks)
• Paid parental leave (4 weeks)

Additional Perks

• Eligibility for Public Service Loan Forgiveness
• Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.