Senior Financial Aid & Veteran Benefits Lead

Ivy Tech Community College of Indiana; Indianapolis (IN); Vor Ort; USD 48.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental plan

Vision plan

Retirement plan

Educational benefits and tuition aid

Professional development opportunities

Paid time off

Zusammenfassung

Ivy Tech Community College is seeking a Financial Aid Advisor to support Lake County campus operations, helping students file FAFSA, resolve aid issues, and achieve paid status before classes begin.

The role provides financial aid advising for federal, state, and institutional aid, and supports veteran students accessing educational benefits. Strong customer service and collaboration with campus teams are essential.

Qualifikationen

• Associate or Bachelor’s degree with required work experience in financial aid or related field.
• Knowledge of financial aid regulations and processes required.
• Demonstrated leadership qualities and customer-service focus.
• NASFAA Credential or Certified Financial Aid Administrator designation preferred.

Aufgaben

• Assist students with FAFSA filing and resolving financial aid issues.
• Provide financial aid advising on federal, state, and institutional aid and the application process.
• Assist veteran students with accessing their educational benefits.
• Promote Federal Work-Study and coordinate student employee onboarding with campus HR.
• Support administration of scholarships and institutional aid and serve on campus scholarship committees.
• Assist students with emergency aid requests in conjunction with other campus offices.
• Serve on SAP appeals committees and conduct SAP appeal workshops for students.
• Assist students with documentation for unusual and special circumstances review process.
• Conduct financial aid outreach via email, text, phone, and presentations, including College Goal Sunday and orientations.

Kenntnisse

Customer-service focus

Leadership

Written/verbal communication

Interpersonal skills

Time management

Attention to detail

Inclusive environment

Ausbildung

Associate degree + 3+ years’ experience, or Bachelor’s degree +1+ year experience

NASFAA credential or FAAC designation preferred

Tools

Banner

ScholarTrack

FAFSA Partner Portal

COD

NSLDS

Jobbeschreibung

Ivy Tech Community College is seeking a Financial Aid Advisor to support Lake County campus operations, helping students file FAFSA, resolve aid issues, and achieve paid status before classes begin.

The role provides financial aid advising for federal, state, and institutional aid, and supports veteran students accessing educational benefits. Strong customer service and collaboration with campus teams are essential.