Student Financial Aid Navigator

The Chronicle Of Higher Education, Inc.; Lake Saint Louis (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Charles Community College is seeking a full-time Financial Aid Services Assistant to promote a customer service-oriented atmosphere by addressing current and prospective students' inquiries about financial aid in an effective and timely manner.

They will provide information on FAFSA, verification, and other procedures at the help desk, help maintain FERPA-compliant records, and assist with data tracking and reporting, scheduling materials, and event planning.

Qualifications

• High school diploma or GED required.
• Minimum of one year full-time experience, preferably in college or education setting.
• Data entry and ability to learn customized programs quickly.
• Customer service and general office experience required.
• Friendly, professional, and strong interpersonal and listening skills.

Responsibilities

• Provides information about the financial aid process, including FAFSA, verification, and procedures.
• Answers incoming calls for financial aid.
• Maintains working knowledge of Federal Student Aid Handbook and regulations.
• Tracks data and prepares reports.
• Maintains student records and assists with archiving.
• Handles confidential material and adheres to FERPA.
• Assists with events such as College Fair, Commencement, and FAFSA Frenzy.
• Assists with preparation of schedule guides and transfer materials.
• Creates and maintains databases.
• Assists with processing financial aid applications during peak times.

Skills

Customer service

Interpersonal skills

Listening skills

Data entry

Education

High school diploma or GED

Tools

Microsoft Office

Job description

St. Charles Community College is seeking a full-time Financial Aid Services Assistant to promote a customer service-oriented atmosphere by addressing current and prospective students' inquiries about financial aid in an effective and timely manner.

They will provide information on FAFSA, verification, and other procedures at the help desk, help maintain FERPA-compliant records, and assist with data tracking and reporting, scheduling materials, and event planning.