Financial Aid Assistant - 82844

St. Charles Community College; Cottleville (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Charles Community College seeks a full-time Financial Aid Services Assistant to promote a customer service atmosphere by addressing inquiries about financial aid in a timely manner.

The role includes FAFSA guidance, help desk support, and ensuring compliance with FERPA. Responsibilities include processing financial aid applications, tracking data, maintaining records, and assisting with events like College Fair and Commencement.

Qualifications

• High school diploma or GED required.
• Minimum one year of full-time experience preferred in college or education.
• Data entry and ability to learn programs quickly.
• Customer service and general office experience required.
• Friendly, professional with strong interpersonal and listening skills.

Responsibilities

• Inform current and prospective students about financial aid, FAFSA, verification and procedures.
• Assist at the help desk with FAFSA completion and related tasks.
• Maintain knowledge of federal/state/local regulations for financial aid.
• Track data and prepare reports; maintain student records and archiving.
• Handle confidential materials in compliance with FERPA.
• Assist with College Fair, Commencement, and FAFSA Frenzy events.
• Prepare schedule guides and transfer materials; create and maintain databases.
• Assist with processing financial aid applications during peak times.

Skills

Customer service

Data entry

Interpersonal skills

Listening skills

FERPA knowledge

Education

High school diploma or GED

Job description

Founded in 1986, St. Charles Community College (SCC) has a reputation as one of the best two-year colleges in the state of Missouri. SCC's service area includes a six-county region with a population exceeding 540,000. SCC's main campus, located in Cottleville, has won architectural awards for its innovative, contemporary design. The college's Dardenne Creek Campus features the Center for Healthy Living and the Field to Table Institute. Opening Fall 2025, the Innovation West Campus located in Wentzville features the Regional Workforce Innovation Center. With a focus on innovation, St. Charles Community College is a leader in delivering high quality education in a state-of-the-art learning environment. The success of SCC is rooted in the mission of serving the community by "focusing on academic excellence, student success, workforce advancement, and life-long learning within a global society."

We are seeking a full time Financial Aid Services Assistant to promote a customer service‑oriented atmosphere by addressing current and prospective students' inquiries about financial aid in an effective and timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides current and prospective students with information about the financial aid process, including completion of the FAFSA, financial aid processes after the submission of the FAFSA, verification process, and various financial aid procedures. Answers incoming calls for financial aid.
• Provides student support at the help desk to assist the students with completion of various financial aid processes such as: The Free Application for Federal Student Aid (FAFSA)
• Maintain working knowledge of the Federal Student Aid Handbook, as well as any other federal, state, and local regulations for administering financial aid.
• Track data and prepares reports.
• Maintains student records and assists with record archiving.
• Handle confidential material and communications; adheres to FERPA.
• Assist with the planning of events such as the College Fair, Commencement Ceremony, and FAFSA Frenzy.
• Assist with the preparation of schedule guides and transfer materials.
• Create and maintain various databases.
• Assist with the processing of financial aid applications during peak times.

MINIMUM QUALIFICATIONS:

• High school diploma or general education degree (GED) is required.
• Minimum of one-year relevant full time experience with preference to previous experience in a college or education setting.
• Data entry and the ability to learn customized programs quickly.
• Customer service and general office experience required.
• Friendly, professional, and possess strong interpersonal and listening skills.

St. Charles Community College is an Equal Opportunity Employer.