Financial Aid Assistant - 82844

The Chronicle Of Higher Education, Inc.; Lake Saint Louis (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Charles Community College is seeking a full-time Financial Aid Services Assistant to promote a customer service-oriented atmosphere by addressing current and prospective students' inquiries about financial aid in an effective and timely manner.

They will provide information on FAFSA, verification, and other procedures at the help desk, help maintain FERPA-compliant records, and assist with data tracking and reporting, scheduling materials, and event planning.

Qualifications

• High school diploma or GED required.
• Minimum of one year full-time experience, preferably in college or education setting.
• Data entry and ability to learn customized programs quickly.
• Customer service and general office experience required.
• Friendly, professional, and strong interpersonal and listening skills.

Responsibilities

• Provides information about the financial aid process, including FAFSA, verification, and procedures.
• Answers incoming calls for financial aid.
• Maintains working knowledge of Federal Student Aid Handbook and regulations.
• Tracks data and prepares reports.
• Maintains student records and assists with archiving.
• Handles confidential material and adheres to FERPA.
• Assists with events such as College Fair, Commencement, and FAFSA Frenzy.
• Assists with preparation of schedule guides and transfer materials.
• Creates and maintains databases.
• Assists with processing financial aid applications during peak times.

Skills

Customer service

Interpersonal skills

Listening skills

Data entry

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Overview

Founded in 1986, St. Charles Community College (SCC) has a reputation as one of the best two-year colleges in Missouri. SCC's service area includes a six-county region with a population exceeding 540,000. SCC's main campus, located in Cottleville, has won architectural awards for its innovative, contemporary design. The college’s Dardenne Creek Campus features the Center for Healthy Living and the Field to Table Institute. Opening Fall 2025, the Innovation West Campus located in Wentzville features the Regional Workforce Innovation Center. With a focus on innovation, SCC is a leader in delivering high quality education in a state-of-the-art learning environment. The success of SCC is rooted in the mission of serving the community by "focusing on academic excellence, student success, workforce advancement, and life-long learning within a global society."

We are seeking a full time Financial Aid Services Assistant to promote a customer service-oriented atmosphere by addressing current and prospective students' inquiries about financial aid in an effective and timely manner.

Essential duties and responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Provides current and prospective students with information about the financial aid process, including the FAFSA, financial aid processes after the submission of the FAFSA, verification process, and various financial aid procedures. Answers incoming calls for financial aid.
• Provides student support at the help desk to assist students with completion of various financial aid processes such as the Free Application for Federal Student Aid (FAFSA).
• Maintain working knowledge of the Federal Student Aid Handbook, as well as any other federal, state, and local regulations for administering financial aid.
• Track data and prepares reports.
• Maintains student records and assists with record archiving.
• Handle confidential material and communications; adheres to FERPA.
• Assist with the planning of events such as the College Fair, Commencement Ceremony, and FAFSA Frenzy.
• Assist with the preparation of schedule guides and transfer materials.
• Create and maintain various databases.
• Assist with the processing of financial aid applications during peak times.

Minimum qualifications

• High school diploma or general education degree (GED) is required.
• Minimum of one-year relevant full-time experience with preference for previous experience in a college or education setting.
• Data entry and the ability to learn customized programs quickly.
• Customer service and general office experience required.
• Friendly, professional, and possess strong interpersonal and listening skills.

St. Charles Community College is an Equal Opportunity Employer