Student Financial Aid Consultant & Training Lead

Ohio State University; Columbus (OH); On-site; USD 52,000 - 53,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off and holidays

State retirement plan or equivalent

Job summary

Ohio State University seeks a Buckeye Link Consultant within Student Financial Aid (SFA) to support both SFA and Buckeye Link as a high-level resource on financial aid issues. The role provides third-level tier support, researches and resolves complex cases, and helps with verification, awarding, appeals, and training delivery.

A strong emphasis on professional judgment and policy knowledge guides daily decisions.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Six (6) years of relevant experience is required.
• 8-12 years of relevant experience preferred; 3-5 years in student financial aid highly desired. Knowledge of federal, state, and OSU regulations.

Responsibilities

• Support SFA and Buckeye Link as a high level resource on financial aid issues.
• Provide third level tier support within Buckeye Link for escalated cases.
• Assist with verification, awarding and appeals processes and with training needs delivery.
• Serve as subject matter expert for training and reinforce training with Buckeye Link staff.

Skills

Professional judgment

Training delivery

Confidentiality

Education

Bachelor's degree

Job description

Ohio State University seeks a Buckeye Link Consultant within Student Financial Aid (SFA) to support both SFA and Buckeye Link as a high-level resource on financial aid issues. The role provides third-level tier support, researches and resolves complex cases, and helps with verification, awarding, appeals, and training delivery.

A strong emphasis on professional judgment and policy knowledge guides daily decisions.