Student Financial Aid (SFA) Buckeye Link Consultant

The Ohio State University; Columbus (OH); On-site; USD 52,000 - 53,000; Full time

Job summary

The Ohio State University seeks a Buckeye Link Consultant within Student Financial Aid to serve as a high-level resource on financial aid issues for staff and Buckeye Link. You will research and resolve complex cases, provide in-depth counseling, and support professional judgment decisions to help students access financial aid resources.

You will collaborate with Buckeye Link and SFA leadership, assist with verification, awarding, and appeals, and contribute to training initiatives while

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Six (6) years of relevant experience is required.
• 8-12 years of relevant experience preferred.
• 3-5 years of progressive work experience in student financial aid highly desired.
• Knowledge of federal, state, and OSU regulations, policies and procedures.

Responsibilities

• Serve as a high level resource on student financial aid issues for staff, especially Buckeye Link.
• Provide third-level tier support and resolve escalated cases with student accounts.
• Assist Buckeye Link staff with in-depth counseling to students and families on financial aid issues.
• Make decisions in cases involving professional judgment to provide additional financial aid resources.
• Maintain knowledge of SFA policies and procedures and train Buckeye Link staff.
• Coordinate with Buckeye Link and SFA to communicate impacts of processes and decisions.

Skills

Professional judgment

Research & analysis

Student counseling

Escalated case handling

Education

Bachelor's degree

6+ years relevant experience

Job description

Student Financial Aid (SFA) Buckeye Link Consultant

Department:Strategic Enrollment | Financial Aid

Job Description

The Buckeye Link Consultant for Student Financial Aid (SFA) within the Office of Strategic Enrollment Management (OSEM) will support both Student Financial Aid and Buckeye Link by serving as a high level resource on student financial aid issues for staff, especially those in Buckeye Link. Provides third level tier support within Buckeye Link for escalated cases with student accounts. Works closely with Buckeye Link to research and resolve complex cases. Assists Buckeye Link staff with providing in depth counseling to students and families on financial aid issues. Empowered to make decisions in cases involving professional judgment to provide students with additional financial aid resources. Maintains thorough knowledge of SFA policies and procedures and works closely with Buckeye Link staff to assist with their understanding of these policies and procedures. Serves as the liaison between SFA and Buckeye Link staff to ensure that both areas area aware of the impacts of processes, decisions and communications on the respective offices as well as students. Assists with processing including verification, awarding and appeals. Assists with identifying training needs and delivery. Serves as the subject matter expert for training and reinforces training with Buckeye Link staff. Provides updates and communications to Buckeye Link regarding financial aid information. Resolves and/or provides support with difficult referral cases (including those from the President's Office, Vice President's Office, etc). Serves on task forces and committees. This position is located in Student Financial Aid, but will spend a portion of their time in Buckeye Link. Maintains confidentially of sensitive documents and issues. Performs other duties and projects as assigned.

Education/Experience

Required: Bachelor's degree or equivalent combination of education and experience. Six (6) years of relevant experience is required.

Desired: 8-12 years of relevant experience preferred. 3-5 years of progressive work experience in student financial aid highly desired. Knowledge of federal, state, and OSU regulations, policies and procedures. Consistently demonstrated excellent professional judgment. Experience at a large university setting is preferred.

Salary range for this position is $51,500 – $52,500. The offer for this position will fall within this range based on internal equity, unit’s available budget, and the candidate’s qualifications.

Career Roadmap

Function: Academic Administration

Sub-Function: Student Financial Aid

Career Band: Individual Contributor - Specialized

Job Level: S4 Consultant

Location:Student Academic Services (0160)Position Type:RegularScheduled Hours:40Shift:First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.