Student Financial Aid (SFA) Buckeye Link Consultant

Ohio State University; Columbus (OH); On-site; USD 52,000 - 53,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off and holidays

State retirement plan or equivalent

Job summary

Ohio State University seeks a Buckeye Link Consultant within Student Financial Aid (SFA) to support both SFA and Buckeye Link as a high-level resource on financial aid issues. The role provides third-level tier support, researches and resolves complex cases, and helps with verification, awarding, appeals, and training delivery.

A strong emphasis on professional judgment and policy knowledge guides daily decisions.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Six (6) years of relevant experience is required.
• 8-12 years of relevant experience preferred; 3-5 years in student financial aid highly desired. Knowledge of federal, state, and OSU regulations.

Responsibilities

• Support SFA and Buckeye Link as a high level resource on financial aid issues.
• Provide third level tier support within Buckeye Link for escalated cases.
• Assist with verification, awarding and appeals processes and with training needs delivery.
• Serve as subject matter expert for training and reinforce training with Buckeye Link staff.

Skills

Professional judgment

Training delivery

Confidentiality

Education

Bachelor's degree

Job description

Job Title

Student Financial Aid (SFA) Buckeye Link Consultant

Department

Strategic Enrollment | Financial Aid

Job Description

The Buckeye Link Consultant for Student Financial Aid (SFA) within the Office of Strategic Enrollment Management (OSEM) will support both Student Financial Aid and Buckeye Link by serving as a high level resource on student financial aid issues for staff, especially those in Buckeye Link. Provides third level tier support within Buckeye Link for escalated cases with student accounts. Works closely with Buckeye Link to research and resolve complex cases. Assists Buckeye Link staff with providing in depth counseling to students and families on financial aid issues. Empowered to make decisions in cases involving professional judgment to provide students with additional financial aid resources. Maintains thorough knowledge of SFA policies and procedures and works closely with Buckeye Link staff to assist with their understanding of these policies and procedures. Serves as the liaison between SFA and Buckeye Link staff to ensure that both areas are aware of the impacts of processes, decisions and communications on the respective offices as well as students. Assists with processing including verification, awarding and appeals. Assists with identifying training needs and delivery. Serves as the subject matter expert for training and reinforces training with Buckeye Link staff. Provides updates and communications to Buckeye Link regarding financial aid information. Resolves and/or provides support with difficult referral cases (including those from the President's Office, Vice President's Office, etc). Serves on task forces and committees. This position is located in Student Financial Aid, but will spend a portion of their time in Buckeye Link. Maintains confidentiality of sensitive documents and issues. Performs other duties and projects as assigned.

Education/Experience

Required: Bachelor's degree or equivalent combination of education and experience. Six (6) years of relevant experience is required.

Desired: 8-12 years of relevant experience preferred. 3-5 years of progressive work experience in student financial aid highly desired. Knowledge of federal, state, and OSU regulations, policies and procedures. Consistently demonstrated excellent professional judgment. Experience at a large university setting is preferred.

Salary

Salary range for this position is $51,500 - $52,500. The offer for this position will fall within this range based on internal equity, unit's available budget, and the candidate's qualifications.

Career Roadmap

Function: Academic Administration

Sub-Function: Student Financial Aid

Career Band: Individual Contributor - Specialized

Job Level: S4 Consultant

Location: Student Academic Services (0160)

Position Type: Regular

Scheduled Hours: 40

Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Benefits

Ohio State benefits give you options to take care of what matters most to you - and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

The university is an equal opportunity employer, including veterans and disability.