Program Coordinator, Student Financial Aid (SFA)

The Ohio State University; Columbus (OH); On-site; USD 48,000 - 53,000; Full time

Job summary

The Ohio State University is seeking a Program Coordinator in Student Financial Aid to manage the certification of financial aid eligibility, verify documents and award aid for undergraduate, graduate and professional students, while coordinating workflows with the Strategic Enrollment team.

The role involves training new staff, ensuring quality standards and confidentiality, and supporting policies and procedures across Eligibility Analysis and Operations.

Qualifications

• Bachelor's degree or equivalent experience; Four (4) years of relevant experience required; Successful completion of a background and credit check.
• Advanced degree may be desirable; Four to eight (4-8) years of relevant experience preferred; Knowledge of federal, state, and university financial aid programs; Familiarity with financial aid processing systems and research tools; Proficiency in MS Office; strong problem solving and communication skills; supervisory/management experience.

Responsibilities

• Manage the certification of financial aid eligibility and awarding of aid for undergraduate, graduate and professional students; supervise daily workflow in collaboration with the management team; coordinate workflows for SAP, special circumstances appeals, R2T4 and consortiums; prioritize work during peak processing times including various loan programs.
• Train new staff after completion of the SFA training program; ensure staff learn processes and procedures for Eligibility Analysis and Operations; monitor quality and ensure standards are met.
• Provide information, processing and training services to SFA staff; assist in creating and implementing policies and procedures; maintain confidentiality of sensitive documents; participate in meetings and perform assigned duties.

Skills

Financial aid knowledge

Communication skills

Supervisory experience

Problem solving

Education

Bachelor's degree or equivalent experience

Advanced degree desirable

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Job description

Job Title:Program Coordinator, Student Financial Aid (SFA)Department:Strategic Enrollment | Financial Aid

The Program Coordinator manages the certification of financial aid eligibility including verification of financial aid documents and awarding of financial aid for undergraduate, graduate and professional students in the Office of Student Financial Aid (SFA) at The Ohio State University; manages the daily workflow of the area, monitors and prioritizes work in collaboration with the management team in the area; coordinates the workflow for specialty areas such as satisfactory academic progress (SAP), special circumstances appeal, R2T4 and consortiums; assists with prioritizing work during peak processing times including the processing of Parent and Graduate Plus loans, private loans, University loans, R2T4 and loan aggregate reviews; trains new staff once they have completed new SFA staff training program to ensure they learn the processes and procedures specific to the Eligibility Analysis and Operations area; works with current staff to ensure qualitative standards set are met; provides information, processing and training services to staff in SFA; creates and implements policies and procedures, monitors quality control, attends meetings, maintains confidentiality of sensitive information and performs special duties as assigned.

Job Duties/Responsibilities

50% Manages the certification of financial aid eligibility including verification of financial aid documents and awarding of financial aid for undergraduate, graduate and professional students in the Office of Student Financial Aid at The Ohio State University; manages the daily workflow of the area, monitors and prioritizes work in collaboration with the management team in the area; coordinates the workflow for specialty areas such as satisfactory academic progress (SAP), special circumstances appeal, R2T4 and consortiums; assists with prioritizing work during peak processing times including the processing of Parent and Graduate Plus loans, private loans, University loans and loan aggregate reviews.

40% Trains new staff once they have completed new SFA staff training program to ensure they learn the processes and procedures specific to the Eligibility Analysis and Operations area; works with current staff to ensure qualitative standards set are met.

10% Provides information, processing, and training services to staff in SFA, assists in creating and implementing policies and procedures, monitors quality control, attends meetings, maintains confidentiality of documents and performs special duties as assigned.

Education/Experience

Required: Bachelor's degree or equivalent experience; Four (4) years of relevant experience required; This position requires successful completion of a background and credit check.

Desired: Advanced degree in relevant field may be desirable. Four to eight (4-8) years of relevant experience preferred. Knowledge of federal, state, and university financial aid programs, financial aid computer processing systems and research tools; Microsoft (Word, Excel, Access and Outlook); problem solving and communication skills, supervisory/management experience.

The pay range for this position is $47,700 - $53,000. The offer for this position will fall within this range based on internal equity, unit's available budget, and the candidate's qualifications.

Career Roadmap

Function: Academic Administration

Sub-Function: Student Financial Aid

Career Band: Individual Contributor - Specialized

Job Level: S3 Senior

Location:Student Academic Services (0160)Position Type:RegularScheduled Hours:40Shift:First ShiftFinal candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.