Student Financial Aid (SFA) Buckeye Link Consultant

The Ohio State University Wexner Medical Center; Columbus (OH); Hybrid; USD 52,000 - 53,000; Full time

Job summary

The Ohio State University Wexner Medical Center is seeking a Buckeye Link Consultant within Student Financial Aid to support both SFA and Buckeye Link. The role focuses on high-level guidance, complex case research, and professional judgment to assist students and families with financial aid matters.

Located in a university setting, the consultant will train Buckeye Link staff, manage verification and awarding tasks, and participate in committees while maintaining confidentiality of sensitive

Qualifications

• Bachelor's degree or equivalent required.
• Six years of relevant student financial aid experience required.
• 8–12 years preferred; 3–5 years in SFA highly desired.

Responsibilities

• Serve as a high-level resource on student financial aid issues for SFA and Buckeye Link.
• Provide third-level tier support for escalated cases and collaborate on complex research.
• Counsel students and families on financial aid; assist with verification, awarding and appeals.
• Deliver training, update Buckeye Link on policies, and participate in committees.

Skills

Professional judgment

Student financial aid knowledge

Training and coaching

Education

Bachelor's degree or equivalent

Job description

Student Financial Aid (SFA) Buckeye Link Consultant## Department:Strategic Enrollment | Financial Aid**Job Description**The Buckeye Link Consultant for Student Financial Aid (SFA) within the Office of Strategic Enrollment Management (OSEM) will support both Student Financial Aid and Buckeye Link by serving as a high level resource on student financial aid issues for staff, especially those in Buckeye Link. Provides third level tier support within Buckeye Link for escalated cases with student accounts. Works closely with Buckeye Link to research and resolve complex cases. Assists Buckeye Link staff with providing in depth counseling to students and families on financial aid issues. Empowered to make decisions in cases involving professional judgment to provide students with additional financial aid resources. Maintains thorough knowledge of SFA policies and procedures and works closely with Buckeye Link staff to assist with their understanding of these policies and procedures. Serves as the liaison between SFA and Buckeye Link staff to ensure that both areas area aware of the impacts of processes, decisions and communications on the respective offices as well as students. Assists with processing including verification, awarding and appeals. Assists with identifying training needs and delivery. Serves as the subject matter expert for training and reinforces training with Buckeye Link staff. Provides updates and communications to Buckeye Link regarding financial aid information. Resolves and/or provides support with difficult referral cases (including those from the President's Office, Vice President's Office, etc). Serves on task forces and committees. This position is located in Student Financial Aid, but will spend a portion of their time in Buckeye Link. Maintains confidentially of sensitive documents and issues. Performs other duties and projects as assigned.**Education/Experience**Required: Bachelor's degree or equivalent combination of education and experience. Six (6) years of relevant experience is required.Desired: 8-12 years of relevant experience preferred. 3-5 years of progressive work experience in student financial aid highly desired. Knowledge of federal, state, and OSU regulations, policies and procedures. Consistently demonstrated excellent professional judgment. Experience at a large university setting is preferred.## Additional Information:**Please submit a cover letter and resume with your application.**Salary range for this position is $51,500 – $52,500. The offer for this position will fall within this range based on internal equity, unit’s available budget, and the candidate’s qualifications. **Career Roadmap**Function: Academic AdministrationSub-Function: Student Financial AidCareer Band: Individual Contributor - SpecializedJob Level: S4 Consultant## Location:Student Academic Services (0160)## Position Type:Regular## Scheduled Hours:40## **Shift:**First Shift