Senior SFA Buckeye Link Consultant

The Ohio State University; Columbus (OH); On-site; USD 52,000 - 53,000; Full time

Job summary

The Ohio State University seeks a Buckeye Link Consultant within Student Financial Aid to serve as a high-level resource on financial aid issues for staff and Buckeye Link. You will research and resolve complex cases, provide in-depth counseling, and support professional judgment decisions to help students access financial aid resources.

You will collaborate with Buckeye Link and SFA leadership, assist with verification, awarding, and appeals, and contribute to training initiatives while

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Six (6) years of relevant experience is required.
• 8-12 years of relevant experience preferred.
• 3-5 years of progressive work experience in student financial aid highly desired.
• Knowledge of federal, state, and OSU regulations, policies and procedures.

Responsibilities

• Serve as a high level resource on student financial aid issues for staff, especially Buckeye Link.
• Provide third-level tier support and resolve escalated cases with student accounts.
• Assist Buckeye Link staff with in-depth counseling to students and families on financial aid issues.
• Make decisions in cases involving professional judgment to provide additional financial aid resources.
• Maintain knowledge of SFA policies and procedures and train Buckeye Link staff.
• Coordinate with Buckeye Link and SFA to communicate impacts of processes and decisions.

Skills

Professional judgment

Research & analysis

Student counseling

Escalated case handling

Education

Bachelor's degree

6+ years relevant experience

Job description

The Ohio State University seeks a Buckeye Link Consultant within Student Financial Aid to serve as a high-level resource on financial aid issues for staff and Buckeye Link. You will research and resolve complex cases, provide in-depth counseling, and support professional judgment decisions to help students access financial aid resources.

You will collaborate with Buckeye Link and SFA leadership, assist with verification, awarding, and appeals, and contribute to training initiatives while