Student Finance Advisor — Financial Aid & Accounts (Onsite)

Seattle University; Seattle (WA); On-site; USD 42,000 - 66,000; Full time

Job summary

Seattle University is seeking a Financial Aid/Student Account Counselor to serve as the primary contact for students and families regarding financial aid and account questions. The role involves counseling, answering questions across multiple channels, and guiding applicants through the aid process.

To succeed, candidates should have a Bachelor’s degree and at least two years in a financial aid or student accounts office, with strong customer service and communication skills.

Qualifications

• Bachelor's degree plus a minimum of two years of experience working in a Financial Aid/Student Account office.
• Strong customer service skills and the ability to resolve complex problems through creative reasoning and logic.
• Ability to counsel individuals and families in financial aid and student accounts matters.
• Proficiency with desktop PC, ERP systems and Microsoft Office Suite.

Responsibilities

• Assist students and families with FAFSA and financial aid questions, including eligibility and documentation.
• Explain and process financial aid packages, loan types, and verification.
• Provide information on payment options, billing, refunds, 1098-T, holds, and enrollment statements.
• Support online services such as MySeattleU and studentaid.gov.

Skills

Customer service

Counseling

Communication

Problem solving

Education

Bachelor's degree

Job description

Seattle University is seeking a Financial Aid/Student Account Counselor to serve as the primary contact for students and families regarding financial aid and account questions. The role involves counseling, answering questions across multiple channels, and guiding applicants through the aid process.

To succeed, candidates should have a Bachelor’s degree and at least two years in a financial aid or student accounts office, with strong customer service and communication skills.