Academic Advisor, Undergraduate

Seattle University; Seattle (WA); Hybrid; USD 55,000 - 70,000; Full time

Job summary

Seattle University is seeking Undergraduate Academic Advisors to guide students through educational planning, registration, and progress. You will advise a caseload assigned by academic programs and collaborate with faculty and departments to ensure timely information and student success.

You will use CRM software to track advising conversations, maintain records, and connect students with resources, study abroad, internships, and campus opportunities.

Qualifications

• Advising students through educational and career planning.
• Experience guiding course and degree planning.
• Use CRM to track advising conversations and outcomes.

Responsibilities

• Advise a caseload of students assigned by academic programs.
• Assist students in resolving educational progress challenges.
• Collaborate with faculty, academic departments, and campus partners to ensure timely information and resources.

Skills

Advising

Educational planning

CRM software

Student counseling

Collaboration

Tools

CRM software

Job description

Months Per Year: 12

Work Model: Hybrid Work Eligible

Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University.

Seattle University’s Core Competencies

• Effective Team Collaboration: Works harmoniously with others towards a common goal, leveraging individual strengths to achieve shared objectives.
• Emotionally Intelligent Communication: Engages in a skillful exchange of information, thoughts, and feelings, verbally and non-verbally.
• Ethics and Integrity: Demonstrates an unwavering commitment to honesty, professionalism, and alignment with our Jesuit mission in all actions and decisions.
• Flexibility and Innovation: Embraces change, approaching problems with curiosity adaptability, and is committed to making a positive impact.
• Mindful Inclusion: Fosters mindful inclusion by consciously creating a workplace that celebrates differences, embraces cultural humility, and empowers uniqueness.
• Outcomes-Driven Orientation: Sets clear objectives, pursues excellence, and delivers measurable outcomes while upholding Jesuit Catholic values.

Job Description Summary

Undergraduate Academic Advisors guide students through educational planning and registration processes; assist students in resolving challenges to educational progress; and connect students to information, opportunities, and resources at the University. Academic Advisors advise a caseload of students assigned by academic program, interacting with students individually in scheduled and drop-in appointments, in small groups, online, and through occasional events and programs. Undergraduate Academic Advisors collaborate with campus partners, faculty, and academic departments to ensure timely and accurate information in support of student success. This position works as part of an advising center team co-located in a specific school or college and reporting to the University Advising office. Academic Advisors educate the whole student through holistic and proactive advising services.

Position Description

• Academic Advising 70% of role: Engages students through intentional processes of educational and career planning, based on thoughtful discernment of goals and carried out through regular review and revision. The processes may include exploring/declaring/changing/adding majors, minors, and/or career paths and developing course and degree plans that incorporate co-curricular activities.
• Helps students understand degree requirements, assists them with appropriate course selection and planning during quarterly registration periods; guides students to reflect on their progress and reviews final degree requirements.
• Attends to the various planning needs of individual students including but not limited to international students, student athletes, military-connected students, First Generation students, and prospective students who are considering enrollment at Seattle University.
• Assists students in their academic and personal adjustment to Seattle University and with issues that could affect their educational progress. This assistance may include outreach to students who are struggling academically, responding to early warning processes and referrals to students in need of support, and arranging academic and personal interventions as appropriate.
• Guides students through problem-solving on a wide variety of concerns, ranging from registration to personal and life issues, and refers them to resources for academic development and personal support.
• Informs students about available resources and options for university engagement; collaborates with relevant offices and promotes participation in such co-curricular activities as studying abroad, community engagement, leadership development, research, and internships.
• Provides timely and accurate responses to student inquiries via email or text and utilizing CRM (customer relationship management) software.
• Maintains accurate records of advising conversations and tracks student progress through data collection and analysis in CRM software.

Collaboration with Campus Partners

• Coordinates with assigned academic departments to ensure access to up-to-date information, including degree requirements, recommended pathways, and course scheduling.
• Serves as a resource to faculty and campus partners regarding academic policy and procedures.
• Participates in campus events for prospective students and families, as well as student life.