One Stop Services Counselor

SU01 Seattle University; Seattle (WA); Hybrid; USD 46,000 - 47,000; Full time

Benefits offered by this job

Medical plans

Dental & vision insurance

Retirement plan with employer match

Tuition assistance for employee & DEs

Paid holidays & vacation

Job summary

Seattle University is seeking a Financial Aid/Student Accounts Counselor to serve as the primary contact for students and families on financial aid and account questions. You will provide customer services and counseling via phone, in person, email, or video appointments, supporting FAFSA filings, awards, and payment options.

The role emphasizes collaboration across departments, with required Bachelor’s degree and related ERP/Office experience, and offers a potential hybrid work schedule after

Qualifications

• Bachelor's degree plus a minimum of two years of experience working in a Financial Aid/Student Account office
• Demonstrated commitment to strong customer services and the ability to resolve wide-ranging complex problems through creative reasoning and logic
• Ability to counsel individuals and families in financial aid and student accounts matters and work independently and with others
• Desktop PC, ERP system and Microsoft Office Suite experience are required
• Ability to interpret and present information clearly in writing and speech

Responsibilities

• Financial Aid (45%): help with FAFSA, explain awards and loans, verify progress, communicate eligibility
• Student Account Management (45%): provide payment options, billing info, holds, 1098-T, receipts
• Online Services (10%): assist with MySeattleU, FAFSA and studentaid.gov

Skills

Customer service

Financial aid knowledge

Counseling

Education

Bachelor's degree

Tools

Ellucian Colleague ERP

Microsoft Office

Job description

Months Per Year: 12 Work Model: Onsite Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels.

We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University.

Core Competencies

• Effective Team Collaboration: Works harmoniously with others towards a common goal, leveraging individual strengths to achieve shared objectives.
• Emotionally Intelligent Communication: Engages in a skillful exchange of information, thoughts, and feelings, verbally and non-verbally.
• Ethics and Integrity: Demonstrates an unwavering commitment to honesty, professionalism, and alignment with our Jesuit mission in all actions and decisions.
• Flexibility and Innovation: Embraces change, approaching problems with curiosity adaptability, and is committed to making a positive impact.
• Mindful Inclusion: Fosters mindful inclusion by consciously creating a workplace that celebrates differences, embraces cultural humility, and empowers uniqueness.
• Outcomes-Driven Orientation: Sets clear objectives, pursues excellence, and delivers measurable outcomes while upholding Jesuit Catholic values.

Job Description Summary Reporting to the Assistant Director of Student Contact and Communication, this position is the primary contact for students, prospective students, and family members regarding both Financial Aid and Student Account related questions. This position provides customer services and counseling for both financial aid and student account related activities and contact may take place over phone, in-person, via email or virtual video appointments.

Position Description

• Financial Aid (45%):
  1. Assist students and families with questions regarding applying for financial aid.
  2. Explain the Free Application for Federal Student Aid (FAFSA), including eligibility and filing issues, and assist with its completion as necessary.
  3. Answer questions about financial aid packages and the timing of awards.
  4. Provide information on types of loans (federal, state, and private) and assist students with the complex process associated with loans.
  5. Explain the financial aid verification process and assist students and families with documents required to satisfy verification.
  6. Explain satisfactory academic progress, requirements, and the eligibility appeal process.
  7. Assist students with Financial Aid special circumstance appeals and how financial aid decisions are made.
  8. Explain student’s rights for financial aid and the student’s responsibility in the Financial Aid process.
  9. Explain all financial aid questions that can be answered in a 5-7 minute timeframe that are not confidential in nature.
  10. Provide information about scholarships and grants for all student body populations, i.e., undergraduate, and graduate students and how to maintain eligibility.
  11. Provide information on federal and state grant qualifications.
• Student Account Management (45%):
  1. Provide information and assist with payment and financing options, payment plans, refunds, billing schedule, account balances, lost checks, waiver requests (e.g., health insurance and late fees), 1098-T, paid receipts and holds.
  2. Provide counseling to students, prospective students, and family members about educational finance options.
• Online Services (10%):
  1. Assist students, prospective students and families with various online services including: MySeattleU, FAFSA and the studentaid.gov website for federal loan information.

Qualifications Bachelor's degree plus a minimum of two years of experience working in a Financial Aid/Student Account office, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. Demonstrated commitment to strong customer services and the ability to resolve wide-ranging complex problems through creative reasoning and logic to accurately determine the cause and the resolution to the problems in an effective, innovative and timely manner.

Applicant must possess the skills to counsel individuals and families in financial aid and student accounts matters and work both independently and cooperatively with other staff members and other departments.

Desktop PC, ERP system and Microsoft Office Suite experience are required.

Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, orally and by preparation of reports and other materials.

Preferred Qualifications

• Two or more years working in a Financial Aid/Student Accounts Office.
• Prior experience using the Ellucian Colleague ERP.
• Biligual (Spanish preferred).

Compensation at a Glance

$46,000 - $47,000

Job postings are open until filled, unless otherwise specified.

Benefits at a Glance

• Choose from three different medical plans, a dental, and vision insurance programs.
• Protect your income with life, short & long-term disability coverage.
• Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%.
• You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events.
• Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave.

For more information explore the Benefits website at: https://www.seattleu.edu/hr/benefits/

Positions designated as hybrid eligible may offer the opportunity for a hybrid work schedule after successful completion of an introductory period of 3-6 months. In these cases, the role typically begins fully on campus to support onboarding and training, with the potential to transition to a hybrid arrangement thereafter. Positions designated as on-site are not eligible for hybrid work and are expected to remain fully on campus. All flexible work arrangements are subject to periodic review and may be modified or discontinued at any time at the university’s discretion.

With a career at Seattle University, you’re joining a community of passionate people dedicated to empowering the next generation of leaders and thinkers.

Founded in 1891, Seattle University is a Jesuit Catholic university located on a beautiful campus of more than 50 acres in the dynamic heart of Seattle. Our diverse and driven population is made up of more than 7,200 students enrolled in undergraduate and graduate programs within six schools and colleges.

Seattle University is an equal opportunity employer. In support of its pursuit of academic and scholarly excellence, Seattle University is committed to creating a diverse community of students, faculty and staff that is dedicated to the fundamental principles of equal opportunity and treatment in education and employment regardless of age, color, disability, gender identity, national origin, political ideology, race, religion, sex, sexual orientation, or veteran status. The university encourages applications from, and nominations of, individuals who will further enrich the diversity of our educational community.

Our Mission - Seattle University is dedicated to educating the whole person, to professional formation, and to empowering leaders for a just and humane world.

Our Vision - We will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate and professional levels.

Our Values Care – We put the good of students first. Academic Excellence – We value excellence in learning with great teachers who are active scholars. Diversity – We celebrate educational excellence achieved through diversity. Faith – We treasure our Jesuit Catholic ethos and the enrichment from many faiths of our university community. Justice – We foster a concern for justice and the competence to promote it. Leadership – We seek to develop responsible leaders committed to the common good.