Campus-Based Financial Aid Counselor — Empower Students

exp1-prod-web.syr; City of Syracuse (NY); Vor Ort; USD 30.000 - 31.000; Vollzeit

Zusammenfassung

Syracuse University is seeking a Financial Aid Counselor to advise a diverse population of prospective and enrolled students and their families on federal, state, and institutional aid programs. The role supports enrollment goals through high-volume, on-campus service and virtual communications.

Responsibilities include needs analysis, professional judgment, and outreach at campus events; the position requires on-site presence with limited remote work and standard university hours.

Qualifikationen

• Bachelor’s Degree preferred or equivalent education/experience.
• 2+ years in customer service or counseling or financial aid.
• Experience with federal Title IV and state aid programs.
• Strong communication and counseling skills.
• Ability to manage a high-volume, deadline-driven workload.

Aufgaben

• Counsel students and parents on federal, state, and institutional financial aid programs.
• Manage a caseload of about 2,000 students and advise during peak seasons.
• Perform needs analysis and adjust aid using professional judgment.
• Represent the office at on- and off-campus events.
• Stay current with federal/state regulations and university policies.

Kenntnisse

Customer service

Counseling

Financial aid

Ausbildung

Bachelor’s Degree preferred

Equivalent education/experience

Tools

PeopleSoft

OnBase

Microsoft Office

Jobbeschreibung

Syracuse University is seeking a Financial Aid Counselor to advise a diverse population of prospective and enrolled students and their families on federal, state, and institutional aid programs. The role supports enrollment goals through high-volume, on-campus service and virtual communications.

Responsibilities include needs analysis, professional judgment, and outreach at campus events; the position requires on-site presence with limited remote work and standard university hours.