Student Finanacial Services Office Assistant

Missouri Western State University; Saint Joseph (MO); Hybrid; USD 17,000 - 21,000; Full time

Job summary

Missouri Western State University is seeking a Student Financial Services Office Assistant to support daily operations and provide excellent customer service to students, families, faculty and staff. This role handles front desk activity, document management, and general clerical tasks with confidentiality.

The position assists with financial aid and student accounts, processes payments, and supports data entry and reporting.

Qualifications

• MoWest student status required and must be degree seeking.
• Enrolled at least part-time; maintain minimum GPA 2.0.
• Experience with office tasks and basic software preferred.

Responsibilities

• Provide exceptional customer service to students, families, and staff.
• Assist with general questions and direct to appropriate staff.
• Handle financial aid and student accounts frontline tasks.
• Process documents and maintain accurate student records.
• Support front counter operations and cashiering activities.
• Assist with data entry, reports, and clerical projects.
• Maintain confidentiality and an organized workspace.
• Follow university policies and adapt to schedule changes.

Skills

Customer service

Verbal communication

Written communication

Confidentiality

Attention to detail

Organization

Multitasking

Independence

Willingness to learn

Education

MoWest Student

Degree Seeking

Enrolled part-time

Tools

Microsoft Office

Job description

Please see Special Instructions for more details.

This position can hire a student who does or does not qualify for Federal Work Study eligibility. For more information on Federal Work Study eligibility, contact Student Financial Services. (Eder Hall 103; 816-271-4361; website )

Position Information

Position Title

Department

Appointment Term

Appointment Term Academic Year (August - May)

FLSA

FLSA Non-Exempt

Job Summary

The Student Financial Services Office Assistant provides exceptional customer service to students, families, faculty, and staff by supporting the daily operations of the Student Financial Services Office. This position assists with both financial aid and student accounts functions through frontline customer service, document management, administrative support, and special projects while maintaining confidentiality and accuracy.

The Student Financial Services Office Assistant is responsible for:

• Providing excellent customer service in person, over the phone, and through email
• Assisting students and families with general Student Financial Services questions and direct them to appropriate staff when necessary
• Assisting students with completing financial aid applications and forms
• Answering phones and respond to routine inquiries
• Scan, image, index, and electronically file documents into student records
• Verifying student information for accuracy while maintaining confidentiality
• Assisting with document processing and administrative projects
• Supporting front counter operations and daily office functions
• Assisting with payment processing and other cashiering support as assigned
• Assisting with distribution of student refunds, checks, or other office materials following established procedures
• Assisting with data entry, report preparation, and other clerical tasks
• Maintaining an organized workspace and assist with filing and records management
• Learning and following University, federal, and departmental policies and procedures
• Performing other duties as assigned

Required Qualifications

• MoWest Student
• Degree Seeking
• At least an overall 2.0 GPA
• Enrolled at least part-time

Preferred Qualifications

• Experience working in an office environment
• Basic knowledge of Microsoft Office (Word, Excel, Gmail)

Knowledge, Skills, and Abilities

• Excellent customer service and interpersonal skills
• Strong verbal and written communication skills
• Ability to maintain confidentiality of student information
• Strong attention to detail and organizational skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Self-motivated and able to work independently while collaborating effectively with others
• Willingness to learn new software systems and office procedures
• Dependable with strong attendance and punctuality
• Ability to work a consistent weekly schedule

Physical Demands Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Additional Demands

Location where duties are to be performed

Eder Hall 103

Federal Work Study Not Required

Hours of Work

20 hours per week
Schedule is variable based on class schedule
Please contact Student Financial Services with any questions about the schedule

This position can hire a student who does or does not qualify for Federal Work Study eligibility. For more information on Federal Work Study eligibility, contact Student Financial Services. (Eder Hall 103; 816-271-4361; website )

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Yes
• No
• Yes
• No
• * Do you have at least an overall 2.0 GPA?
  • Yes
  • No
• * Are you enrolled at least part-time?
  • Yes
  • No
• * Are you eligible for Federal Work Study?
  • Yes
  • No
• * What hours are you available to work - Mon - Friday

  (Open Ended Question)

Documents Needed To Apply

Required Documents

• Resume
• Course Schedule

Optional Documents

• Cover Letter
• Professional References (3-5 with contact information)