Student Experience Specialist — Front Desk & Events

Socket.dev; Scottsdale (AZ); On-site; USD 32,000 - 52,000; Full time

Job summary

Colibri Group is seeking a friendly Customer Service Representative to support students and instructors, manage front-desk duties, scheduling, and inquiries. You will be the face of the school, ensuring a positive, efficient experience.

Responsibilities include welcoming guests, data entry in CRM, coordinating class schedules with instructors, handling events, and resolving issues with the Site Manager. A high school diploma and 1–2 years in customer-facing roles are required.

Qualifications

• High school diploma or GED required; some college preferred.
• 1-2 years of customer-facing experience required.
• Proficient in Microsoft Office and basic CRM usage.
• Excellent communication and tactful interpersonal skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Welcoming all guests and assisting with scheduling.
• Answering in-person student inquiries about classes and site services.
• Responding to virtual inquiries via chat or phone in a timely manner.
• Accurate data entry of student information in CRM.
• Support Site Manager with class schedules, attendance, and inventory.
• Assist with classroom materials and technology for instructors.
• Help students with licensing applications.
• Maintain neat and stocked classrooms and testing rooms.
• Provide friendly service and build positive experiences for students.
• Represent Colibri Group at offsite events when needed.
• Flexible schedule including some overtime, nights, weekends.
• Support student engagement activities to elevate brand awareness.
• Complete other duties and special projects as assigned.

Skills

Customer service

Multi-tasking

Critical thinking

Education

High school diploma or GED

Some college

Tools

Microsoft Office

CRM software

Job description

Colibri Group is seeking a friendly Customer Service Representative to support students and instructors, manage front-desk duties, scheduling, and inquiries. You will be the face of the school, ensuring a positive, efficient experience.

Responsibilities include welcoming guests, data entry in CRM, coordinating class schedules with instructors, handling events, and resolving issues with the Site Manager. A high school diploma and 1–2 years in customer-facing roles are required.