Student Experience & Front Desk Lead

Herzing University; Irving (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Tuition waiver and reimbursement

Health insurance

Paid time off

Retirement plan with company match

Job summary

Herzing University seeks a Campus Experience Coordinator to be the first point of contact for students, connecting them with resources and staff. The role advocates for student needs and supports university departments to promote student success.

Responsibilities span front desk operations, onboarding, event coordination, and campus communications. The role requires on-campus, full-time availability and proficiency in MS Office and campus data systems.

Qualifications

• Associate degree or 3 years' experience required.
• 1–3 years of administrative or operations support experience.
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint).
• Experience with CRM/LMS platforms; CampusNexus/Anthology and Salesforce preferred.

Responsibilities

• In absence of senior or team lead, may provide guidance to student worker.
• Supports administrative campus activities in recruiting, hiring, onboarding, and training.
• Answers questions and resolves issues; escalates to next level when needed.
• Trained on Herzing Hub to look up and enter basic information.
• Responds to basic issues and documents student interactions appropriately.
• Works with departments to conduct outreach to prospective and current students and records interactions.
• Assists with vendors, contracts and custodial services.
• Coordinates on-campus events when directed.
• Keeps front desk, learning commons, testing area clean and presentable.
• Answers questions and resolves issues; escalates to next level when needed.
• Opens/closes front reception; if security not employed, opens/closes campus.
• Schedules meetings, reserves classrooms and resources.
• Files, maintains records, data entry, reporting tasks.
• Administers assessments for academics and admissions.
• Operates office equipment (computer, printer, scanner, ID printer).
• Assembles orientation materials.
• Sorts/distributes mail and shipments.
• Monitors supplies; orders materials.
• Processes purchase orders and invoices.
• Assists with student orientation and onboarding activities.

Skills

Administrative support

Customer service

Communication

Data entry

Education

Associate degree or three years equivalent experience

Bachelor's degree preferred

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

CampusNexus/Anthology

Salesforce

Job description

Herzing University seeks a Campus Experience Coordinator to be the first point of contact for students, connecting them with resources and staff. The role advocates for student needs and supports university departments to promote student success.

Responsibilities span front desk operations, onboarding, event coordination, and campus communications. The role requires on-campus, full-time availability and proficiency in MS Office and campus data systems.