Student Life Operations Concierge

High Point University; United States; On-site; USD 36,000 - 54,000; Full time

Job summary

High Point University is seeking a Coordinator for Student Life Operations to provide first-class customer service at the front desk, assisting students, faculty, staff and families with solutions to a variety of needs. The role supports the Office of Student Life with daily operations, events, and communications.

Responsibilities include coordinating inquiries, managing facilities on the Front Desk, supervising student staff, and collaborating with multiple departments to ensure timely

Qualifications

• Associate’s degree required; bachelor’s preferred.
• 1–2 years of customer service experience in a professional setting.
• Significant computer knowledge and proficiency with Microsoft Suite.
• Previous work in a college/university setting preferred.
• General familiarity with social media platforms.

Responsibilities

• Front desk operations for the Office of Student Life, handling phone, email, social media and walk-up guests.
• Deliver extraordinary customer service and identify timely solutions for the HPU family.
• Serve as facility manager for the Office of Student Life suite and Slane Center third floor.
• Ensure inquiries are addressed promptly with consistent and accurate responses.
• Maintain office equipment, monitor inventory, and order supplies as requested.
• Assist in co-supervising student staff to ensure high-quality service.
• Maintain a clean and organized reception and office suite area.
• Collaborate with departments to resolve issues quickly and positively.
• Process work orders, IT service tickets, catering requests, room reservations, and event support.

Skills

Customer service

Microsoft Office

Social media literacy

Education

Associate’s Degree

Bachelor's Degree

Tools

Microsoft Office

Job description

High Point University is seeking a Coordinator for Student Life Operations to provide first-class customer service at the front desk, assisting students, faculty, staff and families with solutions to a variety of needs. The role supports the Office of Student Life with daily operations, events, and communications.

Responsibilities include coordinating inquiries, managing facilities on the Front Desk, supervising student staff, and collaborating with multiple departments to ensure timely