Guest Experience Coordinator - Front Desk

UNIVERSITY OF ARIZONA; Tucson (AZ); On-site; USD 58,220,000 - 73,013,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Disability programs

Paid vacation, sick leave & holidays

Tuition reduction for employee and

Retirement plans

Job summary

The University of Arizona is seeking a Coordinator, Front Desk Operations for the Wildcat Welcome Center and One Stop. This role is the first point of contact for visitors, ensuring a high-touch, concierge-level experience while coordinating with campus departments to resolve guest inquiries.

Responsibilities include managing front desk procedures, maintaining records in Slate CRM, supervising student staff, and serving as a campus liaison.

Qualifications

• High school diploma or equivalency required.
• Minimum of 5 years of relevant experience or equivalent combination of education and work experience.
• Fingerprint clearance required on hire.
• Excellent customer service and knowledge of university policies and procedures.

Responsibilities

• Front desk operations and greeting visitors, ensuring a warm first impression.
• Maintain visitor records and CRM data (Technolutions Slate) and organize files.
• Coordinate with multiple campus departments to guide guests and students to the right service area.
• Supervise and support student staff and ambassadors in front desk operations.

Skills

Customer service

Communication

University operations

Problem solving

Education

High school diploma

Job description

The University of Arizona is seeking a Coordinator, Front Desk Operations for the Wildcat Welcome Center and One Stop. This role is the first point of contact for visitors, ensuring a high-touch, concierge-level experience while coordinating with campus departments to resolve guest inquiries.

Responsibilities include managing front desk procedures, maintaining records in Slate CRM, supervising student staff, and serving as a campus liaison.