Student Experience & Events Administrator

Mobile; United States; On-site; USD 34,000 - 35,000; Full time

Job summary

John Snow College at Durham University is seeking a full-time Student Support Administrator on a one-year fixed-term contract. The role is office-based, with standard hours from Monday to Friday, 9.00am–5.00pm, on site.

The post holder will provide front-line administrative support to students, staff and visitors, ensuring smooth day-to-day operation and a welcoming college environment. Experience in busy offices and strong communication are essential.

Qualifications

• Five GCSEs at Grade C/Level 4 or above (incl English Language and Mathematics) or equivalent experience.
• Experience in busy administrative, office or customer-facing environment.
• Ability to manage a varied workload, prioritise competing demands and meet deadlines with accuracy.

Responsibilities

• Responding to enquiries from students, staff and visitors.
• Managing the College inbox and directing enquiries appropriately.
• Maintaining accurate student records and information.
• Coordinating room bookings and schedules.
• Supporting Open Days and events with a welcoming and professional presence.
• Supporting diary management and meeting arrangements.
• Assisting with planning and delivery of college events and activities.
• Processing payments and maintaining records using College/University systems.
• Providing general administrative support across the College.

Skills

Communication

Digital skills

Microsoft 365

Payment processing

Confidentiality and discretion

Teamwork

Education

GCSEs incl English and Maths

Tools

Microsoft 365

Finance systems

Job description

John Snow College at Durham University is seeking a full-time Student Support Administrator on a one-year fixed-term contract. The role is office-based, with standard hours from Monday to Friday, 9.00am–5.00pm, on site.

The post holder will provide front-line administrative support to students, staff and visitors, ensuring smooth day-to-day operation and a welcoming college environment. Experience in busy offices and strong communication are essential.