Reception & Helpdesk Assistant – Maternity Cover (Onsite)

Mobile; United States; On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Parking across campus

Cycle to work scheme

Discounts via benefits portal

On-site nursery

Employee assistance programme

Job summary

Durham University is seeking a Reception Helpdesk Assistant (Maternity Cover) in the Estates and Facilities Directorate. The role is full-time (35 hours per week) and onsite, with a fixed-term contract until 11 June 2027. Salary range is £25,025–£25,571 per annum.

You will provide front-desk reception services, welcoming staff and visitors, handling queries, and supporting administration. The closing date is 1 October 2026. Applications from diverse backgrounds are welcomed.

Qualifications

• Five GCCEs at least Grade C or Level 4 (or equivalent), including English Language and Mathematics.
• Experience delivering customer-focused administrative services to ensure high-quality services.
• General administrative office experience.
• Ability to manage time and a varied workload to meet deadlines.

Responsibilities

• Provide reception services and front-desk administration, greeting staff and visitors.
• Offer directions, information and assistance to users of the building.
• Support Estates and Facilities with tasks and correspondence as required.
• Follow established procedures and use Microsoft 365 tools for daily work.

Skills

Communication skills

Digital skills

Teamwork

Problem solving

Education

Five GCCEs (Grade C) / Level 4

Tools

Microsoft 365

Job description

Durham University is seeking a Reception Helpdesk Assistant (Maternity Cover) in the Estates and Facilities Directorate. The role is full-time (35 hours per week) and onsite, with a fixed-term contract until 11 June 2027. Salary range is £25,025–£25,571 per annum.

You will provide front-desk reception services, welcoming staff and visitors, handling queries, and supporting administration. The closing date is 1 October 2026. Applications from diverse backgrounds are welcomed.