Student Experience Ambassador (Work-Study)

CCC; Illinois; On-site; USD 23,000 - 26,000; Part time

Job summary

City Colleges of Chicago is seeking a College Work Study – Student Experience Ambassador at Kennedy-King College. The role supports elevating student voice through empathy interviews, note-taking, and timely reporting using supplied templates.

Ambassadors assist with surveys, data entry, and general office tasks while maintaining confidentiality. Eligible students must be enrolled, working up to 20 hours per week, with a minimum GPA and basic Microsoft Office skills.

Qualifications

• High school diploma or actively pursuing GED.
• Interest in student experience and equity.
• Good verbal and written communication.
• Excellent listening and note-taking.
• Able to work with diverse groups.

Responsibilities

• Conducts 1:1 or small-group empathy interviews with fellow students on pre-determined topics.
• Takes clear, accurate, and objective notes during interviews.
• Transcribes, organizes, and submits interview notes using templates.
• Maintains confidentiality and professionalism in all student interactions.
• Attends required trainings on interviewing, confidentiality, and documentation.
• Provides feedback on interview tools and participates in peer learning sessions.
• Collaborates with supervisors and ambassadors to identify themes and insights.
• Supports implementation of student surveys.
• Performs basic word processing and data operations in Word and Excel.
• Provides general office support including filing, photocopying, and data entry.
• Provides general customer service and adheres to standards.

Skills

Verbal communication

Written communication

Note-taking

Interpersonal skills

Data collection

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

City Colleges of Chicago is seeking a College Work Study – Student Experience Ambassador at Kennedy-King College. The role supports elevating student voice through empathy interviews, note-taking, and timely reporting using supplied templates.

Ambassadors assist with surveys, data entry, and general office tasks while maintaining confidentiality. Eligible students must be enrolled, working up to 20 hours per week, with a minimum GPA and basic Microsoft Office skills.