Student Experience Ambassador (Work-Study)

City Colleges of Chicago; Chicago, Northern (IL, KY); Hybrid; USD 2,349,000 - 2,686,000; Part time

Benefits offered by this job

Equal opportunity employer

Job summary

City Colleges of Chicago is seeking a College Work Study Student – Student Experience Ambassador at Olive-Harvey College. The role supports fellow students through interviews, note-taking, and data tasks while upholding confidentiality and professional standards.

You will conduct empathy interviews, transcribe notes, assist with surveys, and collaborate with supervisors to extract insights. Eligibility includes enrollment in at least 6 credit hours and good standing; max 20 hours/week.

Qualifications

• High school diploma required or actively pursuing a GED at City Colleges of Chicago.
• Good verbal and written communication skills.
• Excellent listening and note-taking skills.
• Strong interpersonal skills and the ability to build trust.
• Ability to conduct interviews professionally and gather data.
• Ability to manage confidential information with care.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Conducts 1:1 or small-group empathy interviews with fellow students on pre-determined topics.
• Takes clear, accurate, and objective notes during interviews.
• Transcribes, organizes, and submits interview notes in a timely manner using provided templates.
• Maintains confidentiality and professionalism in all student interactions.
• Attends required trainings on empathy interviewing, confidentiality, and documentation.
• Provides feedback on interview tools and participate in peer learning sessions.
• Collaborates with supervisors and fellow ambassadors to identify themes and insights.
• Supports implementation of student surveys
• Performs basic word processing and data operations in Word and Excel.
• Provides support on various projects and assignments as needed.
• Provides general office support including but not limited to filing, photocopying, and data entry.
• Adheres to the City Colleges of Chicago Customer Services Excellence Standards.

Skills

Communication skills

Note-taking

Interviewing

Data gathering

Problem solving

Interpersonal skills

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Office

Job description

City Colleges of Chicago is seeking a College Work Study Student – Student Experience Ambassador at Olive-Harvey College. The role supports fellow students through interviews, note-taking, and data tasks while upholding confidentiality and professional standards.

You will conduct empathy interviews, transcribe notes, assist with surveys, and collaborate with supervisors to extract insights. Eligibility includes enrollment in at least 6 credit hours and good standing; max 20 hours/week.