Student Employee, Financial Aid

Joliet Junior College; Joliet (IL); On-site; USD 17,000 - 24,000; Part time

Job summary

Joliet Junior College is seeking a Student Employee for the Financial Aid/Veterans Resource Center. This part-time role supports the Financial Aid Office and Veterans Resource Center, assisting students and handling light admin tasks around class schedules.

Responsibilities include responding to inquiries via email, live chat, in person, and by phone; scheduling appointments; scanning documents; and creating promotional materials. Requires good grades and strong communication.

Qualifications

• GPA of 2.0 or above.
• Must be enrolled at JJC in at least 6 credit hours in the fall/spring semester.
• High School diploma or equivalent.
• Excellent Customer Service skills
• Strong verbal and written communication skills.
• Attentiveness to detail, excellent organizational skills, initiative, and multitasking.
• Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.

Responsibilities

• Perform general office duties within the Financial Aid Office and Veterans Resource Center.
• Assist students with general questions through email, Live Chat, in person, and by phone.
• Schedule appointments.
• Scan documents submitted to the Financial Aid Office and Veterans Resource Center.
• Create flyers, brochures, and other promotional materials.
• Complete special projects as requested
• Gain knowledge of the financial aid/veterans' process.
• Perform related duties as assigned.

Skills

Customer Service

Verbal and written communication

Attention to detail

Organizational skills

Multitasking

Cultural competence

Bilingual English/Spanish

Education

High School diploma or equivalent

Job description

Position Title:

Student Employee, Financial Aid

Job Description:

Student Employee position for Financial Aid/Veterans Office

POSITION TITLE

Student Employee, Financial Aid/Veterans Resource Center

STATUS

Part-time

DEPARTMENT

Financial Aid

REPORTS TO

Coordinator, Financial Aid

CLASSIFICATION

Non-exempt

MINIMUM PAY RATE

$15.00 per hour

(Position is FWS Eligible)

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES

• Perform general office duties within the Financial Aid Office and Veterans Resource Center.
• Assist students with general questions through email, Live Chat, in person, and by phone.
• Schedule appointments.
• Scan documents submitted to the Financial Aid Office and Veterans Resource Center.
• Create flyers, brochures, and other promotional materials.
• Complete special projects as requested
• Gain knowledge of the financial aid/veterans' process.
• Perform related duties as assigned.

MINIMUM QUALIFICATIONS

• GPA of 2.0 or above.
• Must be enrolled at JJC in at least 6 credit hours in the fall/spring semester.
• High School diploma or equivalent.
• Excellent Customer Service skills
• Strong verbal and written communication skills.
• Attentiveness to detail, excellent organizational skills, initiative, and multitasking.
• Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.

PREFERRED QUALIFICATIONS

• Willingness to work a flexible schedule.
• English and Spanish verbal and written communication proficiency.
• Demonstrated multicultural competence.

PHYSICAL DEMANDS

• Office and classroom clean-up will require the ability to kneel on the floor and/or bend at the waist.
• Ability to lift and move equipment.
• Power tools might be used.

WORKING CONDITIONS

Full Time/Part Time:

Part time

Scheduled Hours:

20

Scheduled Weekly Hours:

This is a student employee position that works around your class schedule. May work up to 20 hours per week during the fall and spring semesters. During summer and holiday breaks (Winter/Spring), may work up to 28 hours per week with supervisor approval.