Student Employee- Customer Service Assistant - Coshocton Campus

Central Ohio Technical College; Coshocton, Northern (OH, KY); Hybrid; USD 15,000 - 22,000; Part time

Job summary

Central Ohio Technical College in Coshocton offers a part-time student position in the Advising department. This temp role provides front-line customer service support, campus resource guidance, and data entry assistance to students, staff, and visitors.

The selected student will handle inquiries by phone and in person, assist with advising check-ins, and support daily office operations using Colleague, Perceptive Content, and Microsoft Office applications. Work hours vary by department needs.

Qualifications

• Student must be currently enrolled at COTC.
• Have good customer service skills, in person and over the phone.
• Basic understanding of Word, Excel, Outlook.

Responsibilities

• Provide front-line customer service and administrative support to students, staff and visitors in person and by phone.
• Assist with advising check-ins, financial aid document collection and placement testing.
• Support recruitment and outreach activities including campus tours and events.
• Perform general office duties and data entry using Colleague, Perceptive Content, and Microsoft Office.

Skills

Enrolled at COTC

Customer service

MS Office basics

Tools

Colleague

Perceptive Content

Microsoft Office

Job description

Position Type:

Student

Contract Length (Full-Time Faculty Only):

Not Applicable

Hiring Range:

$13.30

Full-Time/Part-Time:

Part-Time

Position Status:

Temp

Department:

Advising

Posting Date:

Minimum Qualifications/Requirements:

Student must:

• be currently enrolled at COTC
• posess good customer service skills, both in person and over the phone
• have a basic understanding of Microsoft Office applications (Word, Excel, Outlook)

Preferred Qualifications:

Summary of Duties:

In this position, the student will:

• Provide front-line customer service and administrative support by assisting students, prospective students, staff, and visitors in person and by phone, answering questions, directing individuals to appropriate campus resources, and maintaining confidentiality of student information.
• Support student services by assisting with advising check-ins, financial aid document collection, placement testing, parking passes, and library services.
• Assist with recruitment and outreach activities, including campus tours, event preparation, follow-up communications, and informational mailings.
• Perform general office duties, maintain student records through data entry and document imaging, and support daily operations using Colleague, Perceptive Content, Microsoft Office, and other institutional systems.

Location:

Coshocton

Work Hours:

Varies based upon departmental needs and availability of the student.

Closing Date:

Open Until Filled No

Special Instructions to Applicants:

Required fields are indicated with an asterisk (*).

Posting Specific Questions

• * Are you actively enrolled at COTC?
  • Yes
  • No
• * Please provide the number of credit hours you are currently enrolled.

  (Open Ended Question)

• * Please list the technology/major you are currently studying.

  (Open Ended Question)

• * Maximum number of hours you would like to work per week

  (Open Ended Question)

• * Minimum number of hours you would like to work per week

  (Open Ended Question)

• * Are you available between terms?

  (Open Ended Question)

• * I have been awarded Federal Work Study (FWS)
  • Yes
  • No
  • Don't Know
• * Please describe any special skills and relevant experience you have acquired from previous positions that would support your success in the role you are applying for

  (Open Ended Question)

Optional & Required Documents

Required DocumentsOptional Documents

• Resume/Curriculum Vitae
• Cover Letter

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Non-Discrimination Statement

Central Ohio Technical College is an equal opportunity employer. Employment selection and related decisions are made without regard to age, ancestry, color, disability, ethnicity, gender, gender identity or expression, genetic information, HIV/AIDS status, military status (past, present or future), national origin (ancestry), race, religion, sex, sexual orientation, protected veteran status, status as a parent during pregnancy and immediately after the birth of a child, status as a parent of a young child, status as a foster parent or any other basis under the law.