Student Central Specialist - Frontline Student Services

Indiana University; Gary (IN); On-site; USD 37,000 - 45,000; Full time

Job summary

Indiana University Northwest seeks a Student Services Generalist to be the front-line contact for students and families, handling financial aid, bursar, registration, and enrollment inquiries. You will navigate university systems, coordinate with campus partners, and maintain accurate records while ensuring a welcoming, student-centered experience.

Ideal candidates will have a high school diploma (or GED), 2 years of office experience in higher education, and strong communication and

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred in related fields.
• 2 years of office experience in higher education or related field required.

Responsibilities

• Serve as front-line Student Central staff, assisting with financial aid, bursar, registration, and enrollment queries.
• Help students navigate university systems and connect them to resources.
• Respond to high-volume inquiries via in-person, phone, and email.
• Collaborate with campus partners to support enrollment events and student success programs.
• Maintain accurate student records and comply with policies and regulations.

Skills

Written communication

Verbal communication

Professionalism

Time management

Quality focus

Customer service

Confidential information handling

Team collaboration

Flexibility

Education

High school diploma or GED

Bachelor's degree in Higher Education Administration, Student Affairs, Business Administration, Public Administration, or related field

Tools

PeopleSoft

CRM tools

Student information systems

Job description

Indiana University Northwest seeks a Student Services Generalist to be the front-line contact for students and families, handling financial aid, bursar, registration, and enrollment inquiries. You will navigate university systems, coordinate with campus partners, and maintain accurate records while ensuring a welcoming, student-centered experience.

Ideal candidates will have a high school diploma (or GED), 2 years of office experience in higher education, and strong communication and