Student Worker - Junior Counselor (NFWS)

Grand Canyon University Inc.; Phoenix (AZ); On-site; USD 18,000 - 21,000; Full time

Job summary

Grand Canyon Education is seeking Junior Admission Support Counselors to assist with student registration and recruitment activities, working closely with full-time Admissions Counselors. The role emphasizes building relationships with students and families, guiding them through the application process, and coordinating visits for counselors.

Ideal candidates are enrolled full-time in a Bachelor's or Master's program, maintain strong GPAs, and possess excellent written and verbal communication

Qualifications

• Ideal candidate is highly motivated with a passion for student success and GCU's mission.
• Excellent communication skills with a strong ability to multitask throughout shift.
• Ability to work with university systems to support recruitment activities.

Responsibilities

• Build relationships with prospective students and families over the phone.
• Guide applicants through the free application and enrollment process.
• Coordinate virtual and onsite visitations for University Admissions Counselors.
• Serve as first point of contact for inquiries about programs and admissions papers.

Skills

Communication skills

Multitasking

Relationship building

Education

Full-time student in Bachelor's or Master's program (online or campus)

Tools

MS Office

CRM systems

Jabber

Calabrio

Job description

Position Summary/Purpose:

Grand Canyon Education (GCE) is seeking Junior Admission (NFWS) Support Counselors (JC) to reinforce the mission of Grand Canyon University through GCE's Student Contact Center. Junior Counselors will work closely with full-time University Admissions Counselors to assist with student registration, while providing additional assistance to support various student recruiting activities.

Primary Responsibilities/Accountabilities/Essential Functions:

Effectively builds relationships and trust over the phone with students, parents, or high school administrators, who may not be familiar with GCU while sharing their GCU student experience. Proficient use of University systems to execute multiple tasks for recruitment purposes. Organizes time effectively so all prioritized work is completed in a timely manner and desired contact rates are achieved to ensure service quality. Guiding prospective students through the free application and enrollment process to eliminate any obstacles or misunderstandings in the admissions process while assisting with the collection of admissions paperwork and other documents so student milestones are achieved. Coordinate virtual and onsite visitations and meetings for University Admissions Counselors. May serve as the first point of contact for prospective students inquiring about various collegiate programs of study while working directly with local and out of state potential students who have either graduated High School or are approaching their graduation date.

Equipment Used and Responsibility:

MS Office CRM Quick Connect Jabber Phone System Calabrio

Qualifications:

Ideal candidate is highly motivated, with a passion for student success and GCU's Christian mission. Excellent communication skills with a strong ability to multitask throughout your shift.

Computer Skills:

Proficient with the Microsoft Office suite; other systems knowledge desired.

Writing and Communication Skills:

Ability to effectively communicate both verbally and in writing.

Hours of operation:

Monday - Saturday hours vary based on the semester and business needs. Hours of operation are typically Monday-Thursday: 9:00 am - 7:00 pm, Friday: 9:00 am - 5:00 pm, Saturday 9am-1pm with most positions staffed for our later afternoon shifts.

Experience/Education:

Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment: Enrolled at GCU as a full-time student (online or campus) in a Bachelor's program or Master's program. Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student. Maintain good financial and academic (SAP) standing with the University. You may be subject to termination if you fall below the minimum requirements.

Physical Requirements:

Sitting: 6 - 8 hours a day depending on your work schedule. Standing: 2-4 hours Walking: 2 hours Bending : Rarely Squatting: Rarely

Pay Rate:

Minimum Wage

Anticipated End Date:

June 30, 2025

Manager:

Student Contact Center - Assistant Director

*Must be able to work 100% onsite*

At Grand Canyon Education, it is our privilege to serve students and those who support academic advancement. We lead educational transformation by developing superior ways to help schools grow and prosper. We provide transparent programs, intuitive online learning technologies and well-established academic models that promote student success and institutional growth. Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check. Our partner in education, Grand Canyon University, is Arizona's premier private Christian university. GCU serves traditional and online students by offering quality academic degree programs, experienced leadership and transformative learning experiences both on our growing campus and digitally.