Student Worker - Junior Counselor – Special Project and Qualifying Specialists (NFWS)

Grand Canyon Education, Inc.; Phoenix (AZ); On-site; USD 17,000 - 25,000; Full time

Job summary

Grand Canyon Education, Inc. is seeking Junior Counselors to support the admissions process for GCUs traditional ground campus.

You will actively reach out to prospective students and, when needed, their families, guiding them through the application steps and required documents. The role emphasizes outbound communication, collaboration with admissions counselors, and the use of CRM and MS Office tools to optimize recruitment efforts.

Qualifications

• Enrolled as a full-time student at GCU in a Bachelor's or Master's program.
• Maintain the specified GPA thresholds for lower- or higher-level programs.
• Strong written and spoken communication skills used for outreach.

Responsibilities

• Recruit and guide prospective students and families through the admissions process.
• Interact with high school staff and administrators via phone.
• Coordinate visits and respond to inquiries from applicants.
• Use CRM and university systems to manage outreach and documentation.
• Assist admissions counselors and maintain timely contact targets.

Skills

Excellent communication

Verbal communication

Phone outreach

Customer service

Education

Enrolled full-time at GCU (Bachelor's or Master's)

GPA 2.0 (Bachelor) / 3.0 (Master)

Tools

MS Office

CRM

QuickConnect

Jabber

Calabrio

Job description

The Junior Counselors (NFWS) will work as part of a team supporting the traditional ground campus at large enroll qualified students to attend. To do so, you must be able to interact well with potential students and in limited cases their families, and the administration at the student's school over the telephone. This position will be heavily outbound in its efforts to help guide students and families through GCUs admission process. Grand Canyon Education (GCE) is seeking Junior Counselors (JC) to support the mission of Grand Canyon University through GCE's Student Contact Center.

Primary Responsibilities/Accountabilities/Essential Functions

• Effectively builds relationships and trust over the phone with students, parents, or high school administrators, who may not be familiar with GCU while sharing their GCU student experience.
• Proficient use of University systems to execute multiple tasks for recruitment purposes including processing university information, communicating it with prospective students and families in an approachable/simplified manner to eliminate obstacles in the admissions process.
• Organizes time effectively so all prioritized work is completed in a timely manner and desired contact rates are achieved to ensure service quality.
• Discuss prospective student's background, goals, and objectives to determine fit with GCU's academic programs, while assisting with the collection of admissions paperwork and other documents so student milestones are achieved.
• Coordinate virtual and onsite visitations and meetings for University Admissions Counselors and at times transfer student inquiries to assigned counselor depending on their area of interest.
• May serve as the first point of contact for prospective students inquiring about various collegiate programs of study, while working in a team environment, often communicating with other campus departments and leadership.

Equipment Used And Responsibility

• MS Office
• CRM
• QuickConnect
• Jabber phone system
• Calabrio

Qualifications

• Ideal candidate is highly motivated, with a passion for student success and GCU's Christian mission.
• Excellent communication skills.
• Computer Skills: Proficient with the Microsoft Office suite; other systems knowledge desired.
• Writing and Communication Skills: Ability to effectively communicate both verbally and in writing.
• Monday - Saturday hours vary based on the semester and business needs. Monday-Thursday: 9:00 am - 7:00 pm, Friday: 9:00 am - 5:00 pm, Saturday 9am-1pm. Looking mostly for later afternoon shift availability.

Experience/Education

Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

• Enrolled at GCU as a full-time student in a Bachelor's program or Master's program.
• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
• Maintain good financial and academic (SAP) standing with the University.

You may be subject to termination if you fall below the minimum requirements.

Pay Rate: Minimum Wage

Anticipated End Date: June 30, 2027

Manager: Student Contact Center - Assistant Director

• Must be able to work 100% onsite*