Student Business Systems & Process Lead

Eastern Michigan University; Ypsilanti (MI); On-site; USD 60,000 - 75,000; Full time

Job summary

Eastern Michigan University seeks a Coordinator for Student Business Processes to plan, supervise, and optimize administrative and technical activities in Student Business Services. The role includes overseeing refunds, billing, and processing in partner applications, while ensuring compliance and effective customer service.

Responsibilities include coordinating software upgrades, serving as liaison with 3rd party vendors, and leading integration projects with Ellucian Banner.

Qualifications

• Knowledge of business administration principles and report writing tools.
• Bachelor's Degree in Accounting or related Business field is required.
• Bachelor's degree in Accounting Information Systems is desirable.
• Previous experience in customer service is required.
• Three years of systems administration experience with Blackboard, TouchNet Cashiering, BankMobile, or a comparable 3rd party application is required.
• Experience within the last 3 years with systems integration is required.
• Previous experience managing system upgrades is required.

Responsibilities

• Coordinate system software upgrades and modifications related to EMU systems and partner applications.
• Serve as liaison between EMU and 3rd party software vendor partners.
• Identify, document and troubleshoot application related issues and assist users and technical staff accordingly.
• Lead process improvements integrating 3rd party software with Ellucian Banner where possible.
• Represent the department to other administrators and outside agencies within specified parameters.
• Monitor and track equipment needs for vendor partner systems.
• Develop and implement departmental policies and procedures and interpret policy directives for system changes.
• Provide quality customer service and resolve complaints and problem cases.
• Utilize Banner to process student refunds, financial aid disbursements, and related tasks.
• Analyze and process student refund requests in accordance with university policy and federal regulations.

Skills

Business administration principles

Report writing tools

Customer service

Education

Bachelor's Degree in Accounting

Accounting Information Systems

Tools

Ellucian Banner

Touchnet

Blackboard

TouchNet Cashiering

BankMobile

Job description

Eastern Michigan University seeks a Coordinator for Student Business Processes to plan, supervise, and optimize administrative and technical activities in Student Business Services. The role includes overseeing refunds, billing, and processing in partner applications, while ensuring compliance and effective customer service.

Responsibilities include coordinating software upgrades, serving as liaison with 3rd party vendors, and leading integration projects with Ellucian Banner.