Student Billing Specialist IV

Elgin Community College; Elgin, Northern (IL, KY); Hybrid; USD 36,000 - 49,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life and Long-Term Disability

Flexible Spending Account (FSA, DCA,/

Retirement Plans (Pension, 457b, 403b)

Time Off with Pay

Professional Development/Expense

Tuition Reimbursement

Employee Assistance Program (EAP)

Sick Banks

Job summary

Elgin Community College is hiring for a Full-Time Support Staff role responsible for processing all tuition payments and refunds, and resolving student balance issues. The position requires cash handling experience, 2+ years preferred, and proficiency with a ten-digit adding machine and MS Office.

Responsibilities include daily deposits, helping students set up payment plans, and communicating balances and due dates. Evening/weekend availability, confidentiality, and teamwork are essential.

Qualifications

• High school diploma or GED with at least 2 years of cash handling experience.
• Experience using a ten-digit adding machine and MS Office (Word/Excel/Access/Publisher).
• Ability to organize work to meet deadlines with attention to detail.
• Strong verbal and written communication skills and interpersonal abilities.
• Flexible schedule, including evenings and weekends when needed.

Responsibilities

• Process and collect all monies due to the college, including tuition and fees.
• Balance deposits daily and resolve balance discrepancies with systems.
• Answer phones and help students with online payment plans.
• Draft letters regarding tuition appeals and process refund checks.
• Audit and mail refunds; maintain confidentiality and privacy safeguards.
• Maintain training and certifications; back up coworkers during peak periods.
• Maintain office inventory and order supplies as needed.
• Adhere to attendance and punctuality guidelines.
• Assist with general duties as assigned by the department.

Skills

Cash handling

Ten-digit adding machine

Microsoft Office

Attention to detail

Education

High school diploma or GED

Job description

Elgin Community College is hiring for a Full-Time Support Staff role responsible for processing all tuition payments and refunds, and resolving student balance issues. The position requires cash handling experience, 2+ years preferred, and proficiency with a ten-digit adding machine and MS Office.

Responsibilities include daily deposits, helping students set up payment plans, and communicating balances and due dates. Evening/weekend availability, confidentiality, and teamwork are essential.