Student Accounts Assistant IV (Full-Time)

Elgin Community College; Elgin, Northern (IL, KY); Hybrid; USD 36,000 - 49,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life and Long-Term Disability

Flexible Spending Account (FSA, DCA,/

Retirement Plans (Pension, 457b, 403b)

Time Off with Pay

Professional Development/Expense

Tuition Reimbursement

Employee Assistance Program (EAP)

Sick Banks

Job summary

Elgin Community College is hiring for a Full-Time Support Staff role responsible for processing all tuition payments and refunds, and resolving student balance issues. The position requires cash handling experience, 2+ years preferred, and proficiency with a ten-digit adding machine and MS Office.

Responsibilities include daily deposits, helping students set up payment plans, and communicating balances and due dates. Evening/weekend availability, confidentiality, and teamwork are essential.

Qualifications

• High school diploma or GED with at least 2 years of cash handling experience.
• Experience using a ten-digit adding machine and MS Office (Word/Excel/Access/Publisher).
• Ability to organize work to meet deadlines with attention to detail.
• Strong verbal and written communication skills and interpersonal abilities.
• Flexible schedule, including evenings and weekends when needed.

Responsibilities

• Process and collect all monies due to the college, including tuition and fees.
• Balance deposits daily and resolve balance discrepancies with systems.
• Answer phones and help students with online payment plans.
• Draft letters regarding tuition appeals and process refund checks.
• Audit and mail refunds; maintain confidentiality and privacy safeguards.
• Maintain training and certifications; back up coworkers during peak periods.
• Maintain office inventory and order supplies as needed.
• Adhere to attendance and punctuality guidelines.
• Assist with general duties as assigned by the department.

Skills

Cash handling

Ten-digit adding machine

Microsoft Office

Attention to detail

Education

High school diploma or GED

Job description

About ECC:

Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person—students, staff members, faculty members, and campus visitors—feels valued. The work of each ECC employee is central to the college’s mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie.

Work Schedule:

Varies: combination of 10:15-7:15 and 7:45-4:45 to meet the needs of the office

Rate of Pay:

This is a Full-Time Support Staff position at grade 11 with an annual salary range of $36,494 to $48,659 The salary offer will be based on education and experience, in alignment with the College’s compensation philosophy and the current Collective Bargaining Agreement (CBA), if applicable.

Benefits:

• Medical, Dental, Vision Insurance
• Life and Long-Term Disability Insurance
• Flexible Spending Account (FSA, DCA, Commuter)
• Retirement Plans (Pension, 457b, 403b)
• Time Off with Pay
• Professional Development/Expense
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Sick Banks

FLSA Status:

Non-Exempt

Grant Funded:

No

Job Summary:

An employee in this classification performs work of moderate difficulty by processing and collecting all monies due to the institution. Work is distinguished by the ability to process invoices, refunds and resolve issues in student account balances. General supervision is received by the assigned manager.

Required Knowledge, Skills & Abilities:

1. High school diploma or general education degree (GED); with a minimum of 2 years of cash handling experience or equivalent combination of training and experience.
2. Working skills in the use of a ten‑digit adding machine.
3. Working skill in the use of the Microsoft Office Suite, including but not limited to Word, Excel, Access and Publisher
4. Working skill in organizing work to meet established deadlines while maintaining attention to detail.
5. Working skill in interpersonal interaction to be applied to a variety of individuals with differing education, ethnic and socio-economic backgrounds.
6. Working skills in verbal and written communication.
7. Working skill in operating a personal computer, applicable software and peripheral equipment as well as learning and adapting to new and updated programs and technology.
8. Must be available to work a flexible schedule, including evenings and weekends when required by the department’s needs.

Desired Knowledge, Skills & Abilities:

1. Bilingual Spanish/English.

Essential Duties:

1. Accept and process all forms of tuition payments and fees, including cash, checks and credit card payments from internal and external customers. Balance deposit with system on a daily basis.
2. Analyze student account balances and research various issues. Answer questions about balances, payments, charges, etc. Notify students of due dates. Resolve issues or refer to supervisor as necessary.
3. Answer phones. Assist students in setting up online payment plans.
4. Assist with letters to students to inform them of tuition appeal decisions.
5. Audit and mail refund checks; remove restrictions on student accounts, if necessary.
6. Balance all monies on a weekly basis and report any discrepancies to management.
7. Maintains required training, licensure and/or certifications
8. Maintains confidentiality of privileged information and adheres to applicable privacy laws
9. Demonstrates sensitivity, understanding and respect of diverse populations within the workplace.
10. Maintains an understanding of the work of colleagues to effectively provide backup and/or support for co‑workers during times when the division is short‑staffed or experiencing an increased volume of work.
11. Adheres to department guidelines for attendance and punctuality

Other Duties:

1. Maintain office inventory. Order supplies as needed.
2. Perform other job-related duties as assigned which pertain to the job description.
3. Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.

Physical Demands:

Sedentary (up to 10 lbs occasionally, sitting most of the time)

Visual Acuity:

Close visual acuity (e.g. computer, assembly)

Work Environment:

Moderate noise

Environmental Conditions:

Typical office or administrative

Current SSECCA Union Member Information:

The initial posting date for this position is 06/09/2026. Elgin Community College Support Staff Association (SSECCA) members that apply by 06/17/2026 and meet the posted minimum qualifications will receive full consideration.

Equal Employment Opportunity Statement:

Elgin Community College does not discriminate, or tolerate discrimination, against any member of its community on the basis of race, color, national origin, ancestry, sex/gender/gender identity, age, religion, disability, pregnancy, veteran status, marital status, sexual orientation, or any other status protected by applicable federal, state or local law in matters of admissions, employment, or in any aspect of the educational programs or activities it offers.

In addition, Elgin Community College provides reasonable accommodations to qualified individuals with disabilities to ensure equal access and equal opportunities with regard to employment practices, educational opportunities, and programs and services. If you need a reasonable accommodation for any part of the application and hiring process, please notify the College’s EEO/AA Officer. Determinations on request for a reasonable accommodation will be made on a case‑by‑case basis.