Student Billing & Accounts Advisor

Palmer Theological Seminary of Eastern University; Saint Davids (PA); On-site; USD 42,000 - 54,000; Full time

Job summary

Palmer Theological Seminary of Eastern University is seeking a detail-oriented Cashier & Payment Processing Specialist to handle student payments, deposits, and refunds in a campus office.

You will advise students on balances and billing policies, support reconciliation with the accounting office, and assist with events and communications while maintaining FERPA confidentiality. Strong MS Office skills and experience with Ellucian Colleague are preferred, with occasional evening hours if needed.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• 1–3 years of experience in customer service or cashiering in higher education or related field.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Proficiency in Microsoft Office Suite; ability to learn ERP and payment systems.
• Experience with ERP systems such as Ellucian Colleague or similar SIS.
• Experience with payment processing, reconciliation, and financial transactions.
• Office environment with occasional lifting up to 15–20 pounds; some evening/weekend hours.

Responsibilities

• Post student payments and reconcile daily deposits.
• Advise students on balances, payment deadlines, payment plans, refunds, and holds.
• Reconcile transactions with the General Ledger; assist audits and reporting.
• Support campus events and coordinate with Financial Aid, Admissions, Registrar.
• Maintain confidentiality per FERPA; demonstrate integrity and professionalism.

Skills

Customer service

Communication

Attention to detail

Discretion

Problem-solving

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Ellucian Colleague ERP

Microsoft Office

Payment processing systems

Job description

Palmer Theological Seminary of Eastern University is seeking a detail-oriented Cashier & Payment Processing Specialist to handle student payments, deposits, and refunds in a campus office.

You will advise students on balances and billing policies, support reconciliation with the accounting office, and assist with events and communications while maintaining FERPA confidentiality. Strong MS Office skills and experience with Ellucian Colleague are preferred, with occasional evening hours if needed.