Student Billing & Payments Specialist (Temp Backfill)

William & Mary; United States; On-site; USD 41,000 - 50,000; Full time

Job summary

William & Mary is seeking a Student Accounts Specialist (Temporary Backfill) to support daily Bursar Office functions during the University's Workday Student implementation. You will process payments, scholarships, waivers, third-party sponsorships, and payment plans while delivering exceptional service to students, families, faculty, staff, and external agencies.

The role also involves data validation, testing preparation, documentation updates, and other operational tasks to maintain accurate

Qualifications

• High school diploma or equivalent.
• Experience providing excellent customer service in a professional office environment.
• Experience processing financial transactions or performing accounting, bookkeeping, cashiering, or fiscal support functions.
• Strong attention to detail with the ability to maintain accurate financial records.
• Proficiency with Microsoft Office applications, particularly Excel and Word.
• Ability to learn new software systems and business processes quickly.
• Strong organizational, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while collaborating effectively within a team.
• Demonstrated commitment to confidentiality and customer service.
• Knowledge of student accounts and cashiering operations.
• Strong customer service orientation.
• Ability to interpret policies and procedures.
• Ability to analyze account activity and resolve discrepancies.
• Excellent attention to detail and accuracy.
• Ability to maintain confidentiality of sensitive financial and student information.
• Adaptability and willingness to learn new technology and processes.
• Strong interpersonal skills with the ability to work effectively with a diverse campus community.

Responsibilities

• 25% - Student Account Operations : Process student account transactions accurately and in accordance with University policies.
• 25% - Customer Service : Serve as a primary point of contact for students, families, faculty, staff, and external organizations.
• 25% - Scholarship and Third-Party Processing : Assist with scholarship, waiver, sponsorship, and third-party payment processing.
• Review student accounts for accuracy and resolve routine account discrepancies.
• Support reconciliation of student account transactions between student records and financial records.
• Assist with daily operational tasks to ensure timely processing of student account activity.
• Maintain accurate electronic and physical records in accordance with University record retention policies.

Skills

Customer service

Attention to detail

Strong communication

Multitasking

Time management

Education

High school diploma or equivalent

Tools

Excel

Word

Job description

William & Mary is seeking a Student Accounts Specialist (Temporary Backfill) to support daily Bursar Office functions during the University's Workday Student implementation. You will process payments, scholarships, waivers, third-party sponsorships, and payment plans while delivering exceptional service to students, families, faculty, staff, and external agencies.

The role also involves data validation, testing preparation, documentation updates, and other operational tasks to maintain accurate