Student Billing & Aid Navigator

Wilberforce; Ohio; On-site; USD 42,000 - 54,000; Full time

Job summary

Wilberforce University is seeking a Student Accounts Coordinator to manage tuition billing, payment plans, and account inquiries. You will maintain accurate student financial records, ensure timely billing and collections, and collaborate with the Registrar, Financial Aid, and Business Office to deliver a seamless student experience.

Responsibilities include posting charges, payments, refunds, and adjustments in Banner; monitoring balances; communicating terms clearly to students and families;

Qualifications

• Must have strong customer service and communication abilities.
• Experience with student accounts, billing, or financial aid is preferred.
• Familiarity with FERPA and Title IV regulations is desirable.

Responsibilities

• Post charges, payments, refunds, and adjustments to student accounts.
• Monitor account balances and pursue past due payments per policy.
• Coordinate and administer payment plans and clearly communicate terms to students and families.
• Respond to inquiries by phone, email, or in person with accuracy and courtesy.
• Process refunds due to financial aid disbursements, overpayments, or withdrawals.
• Collaborate with Financial Aid to post and reconcile awards and aid.
• Reconcile student accounts in Banner and assist with reporting and year-end close.
• Ensure compliance with university, state, and federal policies and holds.

Skills

Customer service

Interpersonal skills

Attention to detail

Organizational skills

Problem-solving

Excel proficiency

Banner familiarity

FERPA knowledge

Title IV knowledge

Clear communication of complex info

Education

Associate's degree in Business/Accounting or related field

Bachelor's degree preferred

Tools

Banner

Microsoft Excel

Job description

Wilberforce University is seeking a Student Accounts Coordinator to manage tuition billing, payment plans, and account inquiries. You will maintain accurate student financial records, ensure timely billing and collections, and collaborate with the Registrar, Financial Aid, and Business Office to deliver a seamless student experience.

Responsibilities include posting charges, payments, refunds, and adjustments in Banner; monitoring balances; communicating terms clearly to students and families;