Student Billing Concierge

Corestaff Services; Bowie (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

Corestaff Services seeks a customer-focused front-line support specialist to join a busy student financial services team. You’ll be the go-to resource for students, families, faculty, and staff with questions about tuition charges, account balances, payments, and billing policies across phone, email, ticketing, video meetings, and in-person visits.

This fully on-site role requires regular in-person attendance.

Qualifications

• Associate's or bachelor's degree required.
• 2–3 years of customer service in banking, finance, billing, or higher education preferred.
• Experience with CRM platforms (e.g., PeopleSoft) and ticketing software (e.g., Zendesk).
• Strong written and verbal communication; ability to multitask across channels.
• Knowledge of FERPA and tuition billing practices.

Responsibilities

• Be the first contact for tuition, fees, and account activity across channels.
• Investigate and resolve inquiries related to tuition charges, balances, and payment history.
• Explain billing policies, deadlines, and payment arrangements to students and families.
• Log all interactions in the CRM and manage a queue of support tickets.
• Collaborate with financial aid, registrar, admissions, and other departments to resolve issues.
• Help students learn to use online payment and account management tools.
• Maintain confidentiality of student records per FERPA.

Skills

Customer service

CRM experience

Zendesk

PeopleSoft

FERPA knowledge

Billing knowledge

Communication skills

Multitasking

Problem-solving

Education

Associate's or Bachelor's degree

Tools

PeopleSoft

Zendesk

Microsoft Office

Job description

Corestaff Services seeks a customer-focused front-line support specialist to join a busy student financial services team. You’ll be the go-to resource for students, families, faculty, and staff with questions about tuition charges, account balances, payments, and billing policies across phone, email, ticketing, video meetings, and in-person visits.

This fully on-site role requires regular in-person attendance.