Student Banking & Digital Services Advisor

Southpoint Financial Credit Union; North Mankato (MN); On-site; USD 19,000 - 33,000; Full time

Benefits offered by this job

401k and 401k Matching

ESST

Paid Holidays

Job summary

Southpoint Financial Credit Union is seeking a Student Member Advisor in the North Mankato, MN area. You will handle member transactions, assist with deposits, withdrawals, loan payments, and transfers, and guide members through online and mobile banking.

You will promote digital solutions, help members with account information, and assist across departments on special projects. Excellent customer service and strong interpersonal skills are essential.

Qualifications

• Professional, well-developed interpersonal skills for serving members and projecting a positive image.
• Excellent communication and customer service skills.
• Highly organized and self-motivated.
• Act as a team player with maturity, confidentiality and adaptability.
• Accuracy and consistency in performance required.

Responsibilities

• Greeting and welcoming current and non-members into the branch, as well as our drive thru areas.
• Create long lasting relationships through building trust and understanding with our members.
• Strive to improve the member experience through each interaction, to give back to our members and our communities and to help our members and team mates to be successful.
• Responsible to provide consistent, timely, accurate service to our members.
• Adhere to and uphold the Credit Union’s core vision and mission in supporting the organizations efforts in promoting a culture of doing the right things, for the right reasons.
• Perform member transactions, including but not limited to deposits, withdrawals, loan payments, cash advances, check cashing and transfers.
• Issue certified checks and gift cards.
• Process daily drop box.
• Assist members by phone, in person, and through digital service channels on matters such as: account status, account balance, online banking, mobile banking, eServices, office hours, and general questions on products and services offered.
• Educate and guide members on digital banking tools, including enrollment, password resets, mobile deposit, electronic statements, card controls, alerts, transfers, and other self-service features.
• Promote adoption of secure digital solutions that improve member convenience, reduce manual transactions, and support an efficient branch experience.
• Identify opportunities to troubleshoot basic digital banking issues and escalation complex technical concerns through appropriate internal channels.
• Assist other departments within the credit union on projects/tasks, as needed.
• Recognize opportunities to cross-sell credit union products and services to members.
• Resolve member issues, questions and complaints. Research, investigate, and document member problems or complaints and/or direct these matters through proper channels to ensure follow-up to achieve member satisfaction.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Communication

Team player

Attention to detail

Tools

Online banking tools

Digital banking guidance

Job description

Southpoint Financial Credit Union is seeking a Student Member Advisor in the North Mankato, MN area. You will handle member transactions, assist with deposits, withdrawals, loan payments, and transfers, and guide members through online and mobile banking.

You will promote digital solutions, help members with account information, and assist across departments on special projects. Excellent customer service and strong interpersonal skills are essential.