Student Assistant, Tyler Public Library Computer Lab Attendant

Tyler Junior College; Tyler (TX); On-site; USD 15,000 - 21,000; Part time

Job summary

Tyler Junior College seeks a Student Assistant for the Tyler Public Library's computer lab. You will assist patrons with basic computer lab needs, handle inquiries, and help maintain a welcoming environment for all visitors. The position is off-campus at the Tyler Public Library.

Work is limited to a maximum of eighteen hours per week. Responsibilities include assisting with form completion, printing, web navigation, and reporting daily statistics.

Qualifications

• Must be an undergraduate student enrolled in classes.
• Customer service experience is a plus.
• Ability to assist patrons with basic computer lab needs.

Responsibilities

• Assist patrons in the public computer lab with form completion, printing, and web navigation.
• Answer basic questions or refer visitors to the appropriate contact or resource.
• Report daily statistics on the assistance provided.
• Assist computer lab staff with clerical tasks as needed.

Skills

Customer Service

Computer Software Skills

Interpersonal Skills

Time Management

Typing/Word Processing

Multi-tasking

Written Communication

Collaboration/Teamwork

Organizational Skills

Problem-solving

Math Skills

Education

Undergraduate student

Job description

The TJC Student Assistant, Computer Lab Attendant is an off-campus position located at the Tyler Public Library. In this role, the student will provide customer service support by assisting library patrons with basic computer lab needs, answering questions, and helping ensure a positive and welcoming environment for all visitors.

*Student Assistant positions are subject to a maximum of 18 hours per week.

• Assists with patron needs in the public computer lab, including but not limited to form completion, printing, and web navigation.
• Answers basic questions and/or refers visitors to the appropriate point of contact or resource.
• Reports statistical data regarding assistance provided by the end of the workday.
• Assists computer lab staff with clerical tasks as needed.

COMPETENCIES

Collaboration/Teamwork, Computer Software Skills, Customer Service, Interpersonal Skills, Math Skills, Multi-tasking, Written Communication, Organizational Skills, Problem-solving, Time Management, Typing/Word Processing

SUPERVISORY RESPONSIBILITIES

Individual Contributor

Work Environment:

Public library environment, including computer lab and instructional spaces.

Physical Demands:

Sitting, walking, standing, typing, bending, pushing, pulling, kneeling, lifting (~25 lbs.)

Travel Required:

Yes- Tyler Public Library

If travel is required, the candidate must have and maintain a current, valid Texas driver's license and an acceptable driving record

Students must be registered for undergraduate classes and maintain enrollment status to work in these positions. Students may qualify for Federal Work-Study, which is determined by the Office of Financial Aid.

Additional Job-Specific Requirements

Students are allowed to work a maximum of eighteen (18) hours per week and cannot work in multiple hourly positions. A work week is Monday-Sunday.

EXPECTATIONS

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• Will have contact - in person, by email, or by phone - with staff, students, and the general public.
• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
• Regular and punctual attendance is an essential function of each employee.

NOTE: With or without reasonable accommodation, the individual in this position must possess the competencies and must be able to perform the essential functions and duties of the job as described above - including essential tasks requiring specific physical demands.