Student Assistant, Student Affairs

Cuyahoga Community College; Parma (OH); On-site; USD 17,000 - 24,000; Full time

Job summary

Cuyahoga Community College is seeking College Knowledge & Navigation ambassadors to assist students, staff, and visitors, guiding them to services and resources across campus and online.

You will communicate clearly with diverse student populations, deliver exceptional customer service, lead campus tours, support events, and participate in leadership programs while upholding confidentiality and professional conduct.

Qualifications

• Have completed at least 6 credit hours at Tri-C.
• Minimum GPA of 2.5.
• Consistently maintain 6 credit hours each semester.
• Maintain satisfactory academic progress.
• Adhere to College’s confidentiality policy.
• Successfully pass background/drug screening.
• Flexible schedule including evenings and weekends.
• Must demonstrate outstanding customer service, reliability, effective leadership skills, and strong communication skills.
• Provide support to students during peak periods.
• Assist students with My Tri-C Space.
• Provide campus tours.
• Assist with on and off campus events such as open houses, NSO, college fairs, high school visits.
• Must participate in leadership programs and attend student success workshops.
• Other duties as assigned.

Responsibilities

• Demonstrate professional and welcoming customer service when assisting students, staff, and visitors.
• Communicate clearly and effectively with diverse student populations.
• Apply active listening to identify student needs and provide appropriate support or referrals.
• Maintain professionalism and confidentiality while handling student information and concerns.
• Assist students with completing applications, registering for classes, and accessing online tools.
• Troubleshoot common student technology or account issues using college systems and resources.
• Work collaboratively with staff and fellow ambassadors to create a welcoming campus environment.

Skills

Customer service

Communication

Active listening

Leadership

Public speaking

Team collaboration

Time management

Problem solving

Confidentiality

Event support

Flexibility

Education

Current Tri-C student with 6+ credits

GPA 2.5

Regular credit hours each semester

Tools

My Tri-C Space

Job description

College Knowledge& Navigation

• Demonstrate professional and welcoming customer servicewhen assisting students, staff, and visitors.
• Communicate clearly and effectively with diverse studentpopulations.
• Apply active listening skills to identify student needsand provide appropriate support or referrals.
• Maintain professionalism and confidentiality whilehandling student information and concerns.

Technical &Problem-Solving Skills

• Assist students with completing applications,registering for classes, and accessing online tools and services.
• Troubleshoot common student technology or account issuesusing college systems and resources.
• Utilize critical thinking and problem-solving skills tosupport students efficiently and effectively.

Leadership &Professional Development

• Demonstrate leadership skills by serving as a positiverepresentative of the college.
• Develop confidence in public speaking, peer support, andstudent engagement.
• Work collaboratively with staff and fellow ambassadorsto create a welcoming campus environment.
• Exhibit responsibility, dependability, andtime-management skills in daily duties.

Student Success &Engagement

• Foster a supportive and inclusive environment thatencourages student success and belonging.
• Promote college events, services, and opportunities thatenhance student engagement and retention.
• Recognize signs when students may need additionalacademic or personal support and make appropriate referrals.

Qualifications

• Have completed at least 6 credit hours at Tri-C
• Minimum GPA of 2.5
• Consistently maintain 6 credit hours each semester
• Maintain satisfactory academic progress
• Adhere to College’s confidentiality policy
• Successfully pass background/drug screening
• Flexible schedule including evenings and weekends
• Must demonstrate outstanding customer service, reliability, effective leadership skills, and strong communication skills
• Provide support to students during peak periods
• Assist students with My Tri-C Space
• Provide campus tours
• Assist with on and off campus events such as openhouses, NSO, college fairs, high school visits
• Must participate in leadership programs and attend student success workshops
• Other duties as assigned

Special Note: Starting Salary $14.56

If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure .

Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.