Work Study, Student Support (Student Support Services)

Cuyahoga Community College; Parma (OH); On-site; USD 17,000 - 21,000; Part time

Job summary

Cuyahoga Community College Western Campus seeks a Work Study Student Assistant for the TRIO SSS program to provide front-line customer service, assist with events, and help maintain the program's social media presence.

You will gain leadership experience while ensuring TRIO participants feel welcome, participate in planning, and support outreach, scheduling, and clerical tasks under supervision. This role emphasizes student engagement and FERPA confidentiality.

Qualifications

• Strong customer service and communication skills.
• Experience with social media content creation is a plus.
• Ability to organize tasks and manage time effectively.
• Experience supporting events and program activities is desirable.
• Demonstrated leadership initiative and teamwork.

Responsibilities

• Front Desk and Student Engagement: greet and assist students, answer questions, and manage check-in.
• Social Media and Communications: create and post content for TRIO SSS platforms and promote activities.
• Program and Event Support: assist with planning, setup, execution, and cleanup of events and workshops.
• Student Leadership and Program Input: provide feedback and participate in planning sessions for student activities.
• Administrative Support: perform clerical tasks, data entry, and maintain confidentiality per FERPA.

Skills

Customer Service

Communication and Interpersonal Skills

Social Media Content Creation

Organization and Time Management

Event Planning Support

Leadership and Initiative

Creativity and Problem Solving

Teamwork and Collaboration

Cultural Awareness and Inclusion

Job description

Work Study, Student Support (Student Support Services)

Work Study, Student Support (Student Support Services)

Department: Student Support Services

Location: Western Campus

Reports To: Program Manager, Student Support Services

Recruitment Type: Internal

Requisition ID:req7481

Employment Type: Student

Union Position: Non-Union

Work Schedule: DAYS TO BE DETERMINED BY HIRING MANAGER AND STUDENT

Job Description:

Position Summary

The TRIOStudent Support Services (SSS) Student Assistant serves as a student ambassadorfor the program by providing front-line customer service, supporting studentengagement initiatives, assisting with program events and workshops, andhelping maintain the program's social media presence. This position offersvaluable leadership experience while ensuring that TRIO participants receive awelcoming and supportive experience.

The StudentAssistant also provides a student perspective in program planning anddevelopment to help ensure activities and services meet the needs and interestsof TRIO students.

Essential Duties and Responsibilities

Front Desk and Student Engagement

• Greet students, visitors, and guests in a friendlyand professional manner.
• Serve as the first point of contact for studentsentering the TRIO office.
• Answer basic questions regarding TRIO services,events, and resources.
• Assist students with scheduling appointments andconnecting with TRIO staff.
• Maintain a welcoming and organized officeenvironment.
• Monitor student traffic and assist with sign-inprocedures.

Social Media and Communications

• Assist with creating and posting content on TRIO SSSsocial media platforms.
• Develop student-centered content including photos,videos, testimonials, and event promotions.
• Promote TRIO activities, workshops, scholarships,transfer opportunities, and student success stories.
• Help maintain a consistent and positive TRIO brandimage.
• Collaborate with staff to increase student engagementthrough digital communications.

Program and Event Support

• Assist with planning, setup, execution, and cleanupof TRIO workshops, events, transfer visits, and special programs.
• Help prepare materials and supplies for events andstudent activities.
• Support student check-in and attendance trackingduring programs.
• Assist with outreach efforts including tabling,recruitment events, and information sessions.
• Encourage student participation in TRIO activitiesand services.

Student Leadership and Program Input

• Provide feedback on student interests, concerns, andemerging needs.
• Participate in brainstorming and planning sessionsfor student activities and events.
• Serve as a student voice to help shape engaging andrelevant programming.
• Assist in identifying creative ways to increasestudent involvement and program visibility.

Administrative Support

• Perform basic clerical tasks such as filing, copying,data entry, and organizing materials.
• Assist with inventory of office and event supplies.
• Maintain confidentiality of student records andinformation in accordance with FERPA guidelines.
• Complete other duties as assigned by the ProgramManager.

Skills and Competencies

• Customer Service
• Communication and Interpersonal Skills
• Social Media Content Creation
• Organization and Time Management
• Event Planning Support
• Leadership and Initiative
• Creativity and Problem Solving
• Teamwork and Collaboration
• Cultural Awareness and Inclusion

Physical Requirements

• Ability to sit or stand for extended periods.
• Ability to lift and carry materials up to 25 poundsfor event setup and office operations.

Learning Outcomes

By serving inthis role, the Student Assistant will:

• Develop professional communication and customerservice skills.
• Gain experience in event planning and programdevelopment.
• Strengthen leadership and teamwork abilities.
• Learn social media marketing and content creationstrategies.
• Enhance problem-solving and organizational skills.
• Build confidence as a student leader and advocate.
• Consistently maintain 6 credit hours each semester;
• Maintain satisfactory academic progress;
• Adhere to College's confidentiality policy;
• Successfully pass background/drug screening;
• Answer phone and take messages;
• Clerical duties such as filing, data entry, copyingand faxing;
• Open and sort mail;
• Strong interpersonal communication skills;
• Willingness to learn new technology;
• Assist with special projects;
• Other duties as assigned.
• Consistently maintain 6 credit hours each semester;
• Maintain satisfactory academic progress;
• Adhere to College's confidentiality policy;
• Successfully pass background/drug screening;
• Answer phone and take messages;
• Clerical duties such as filing, data entry, copying and faxing;
• Open and sort mail;
• Strong interpersonal communication skills;
• Willingness to learn new technology;
• Assist with special projects;
• Other duties as assigned.

Special Note: Number of Openings (2)

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.