Student Assistant - Information Technology - Client Services - Hybrid

Theuniversityunion; Sacramento (CA); Hybrid; USD 29,000 - 34,000; Part time

Job summary

University Enterprises, Inc. (UEI) is seeking two Student Assistants for part-time IT support internships with the California Department of State Hospitals.

You will gain hands-on experience in help desk operations, troubleshooting, ticketing, device setup, and basic systems management while working in a flexible, hybrid environment in California. This paid student position requires current enrollment and compliance with UEI policies; work schedule is weekdays 8am-5pm and up to 24 hours per week

Qualifications

• Must be a college student enrolled in fall/spring terms in CA.
• Enrollment of at least six-semester units or nine quarter units.
• Majors listed in the job posting should align with IT.

Responsibilities

• Serve as a point of contact for Help Desk calls, tickets, and walk-ins.
• Create and document help desk tickets for incidents and service requests.
• Assign and distribute tickets using an automated system.
• Track IT equipment rental inventory and maintain logs.
• Assist customers with use of computer hardware, software, peripherals.
• Assist with setup and deployment of PC hardware/software.
• Assist with setup and operation of audio/visual equipment.
• Provide general Client Services Help Desk support and other duties as assigned.
• Accurately report work hours and participate in UEI mentorship program.

Skills

Customer support

Help desk

IT fundamentals

Troubleshooting

Education

Information Technology or related fields

Tools

Ticketing system

Job description

• Base Pay $21.00 - $25.00 / Hour
• Job Category Part-time, Off-campus , Department of State Hospitals
• Employee Type Student Assistant
• Manage Others No

Description

The California Department of State Hospitals is seeking two Student Assistants for part-time internship opportunities through University Enterprises, Inc. (UEI). This opportunity is designed for students who want hands-on experience in entry-level technology support. Interns will develop foundational IT skills, including troubleshooting, customer support, device setup, and basic systems management, while working alongside experienced professionals in a supportive environment.

This is a great opportunity to build technical confidence, gain valuable workplace experience, and explore career paths in public-sector technology. If you’re motivated, eager to learn, and ready to take the next step in your tech journey, we’d love to connect with you.

Requirements

Conditions of

Employment

This is a part-time, temporary, non-benefited, student position. Employment in all positions with University Enterprises, Inc. is dependent upon the mutual consent of University Enterprises, Inc. and the employee. This means that either University Enterprises, Inc. or the employee can, at any time, terminate the employment relationship at will, with or without cause.

Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted: employment history, professional references, criminal check: educational verification (degree, license, or official transcript) or DMV clearance. Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc. (UEI) and the hiring Agency or Department.

UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their current UEI Student assistant position for a different UEI student assistant position should inform their supervisor in writing and provide at least a week’s notice.

UEI is not a multi-state employer. UEI only employs candidates who live and work in the state of California. If selected for the position you must reside in California and all work must be performed in the state of California throughout the course of employment.

Prerequisites

Must be a college student attending classes during the regular term (Fall, Spring and Winter, if applicable), at one of the accredited colleges or universities on our affiliation list.

Students must be enrolled in at least: six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students.
Students declared major must match the major(s) listed in the job posting.

Majors/Fields of Study

Information Technology or related fields.

Work Schedule

Flexible workdays and work hours, Monday – Friday, between 8 AM – 5 PM. The final work schedule will be determined by the supervisor.

Additional Work Schedule

Student Assistant and Graduate Assistant employees generally work up to 24 hours per workweek (Sunday – Saturday) during the academic year and up to 40 hours per workweek during breaks; (winter, spring, and summer).

Compensation

$21.00 - $25.00 per hour.

Preferred Qualifications

Individuals who are, or have been, a dependent child in foster care, a homeless youth or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility.

Duties and Responsibilities

Serve as a point of contact for Client Services Help Desk telephone calls, help desk tickets, and walk-in requests under direction from the CTS lead.

Create and document help desk tickets for incidents and service requests received through the Help Desk.

Assign and distribute help desk tickets using an automated ticketing system.

Track IT equipment rental inventory and maintain accurate inventory logs and records.

Assist customers with the use and operation of computer hardware, software, peripherals, cellular devices, laptops, copiers, and other IT-related equipment.

Assist with the setup, deployment, and installation of personal computer hardware and software.

Assist with the setup and operation of audio/visual equipment used for presentations and conference calls.

Provide general Client Services Help Desk support and perform other related duties as assigned.

Accurately report work hours and participate in the TSD student mentorship program with the TSD Human Resources Liaison.

Physical Requirements

Sit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation.

Working Conditions

Work is performed in an Hybrid environment.

Students/Employees will be required to work according to the current UEI remote workplace policy and sign a UEI Work from Home Agreement. The decision to permit an employee to work from home is at the discretion of the supervisor or employer and may, at any time and with or without cause, unilaterally terminate the option to work from home.

Summary

The Department of State Hospitals (DSH) manages the California state hospital system, which provides mental health services to patients admitted into DSH facilities. The department strives to provide effective treatment in a safe environment and in a fiscally responsible manner.

DSH oversees five state hospitals – Atascadero, Coalinga, Metropolitan (in Los Angeles County), Napa and Patton.

All facilities are fully licensed by the California Department of Public Health, and must regularly meet or exceed regulatory standards to continue providing care.

DSH was created by Governor Jerry Brown's 2012-13 Budget, which eliminated the Department of Mental Health by transferring its various functions to other departments.

In fiscal year 2021-22, the department served more than 12,000 patients through its hospital system, conditional release and other community-based programs, and jail treatment programs. The department employed nearly 13,000 staff.

• Agency/Department State Hospitals, Dept of