Field Support Technician

Groupe Kardol; Los Angeles (CA); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid telework

Excellent health, vision and dental

Paid leave

Retirement benefits

Transit and bicycle incentives

Flexible work schedules

Professional development

Job summary

California Correctional Health Care Services is seeking an Information Technology Associate to support the full lifecycle of end-user devices, including evaluation, configuration, provisioning, training, security, tracking, and end-user computing support.

The role operates with hybrid telework options and is part of the Department of State Hospitals, offering comprehensive health, vision, and dental insurance plans and a range of employee benefits.

Qualifications

• Experience with end-user device lifecycles and support workflows.

Responsibilities

• Performs recurring, well-defined IT tasks under supervision.
• Manages end-user device solutions from evaluation to provisioning, training, security, and support.

Job description

California Correctional Health Care Services, through the Department of State Hospitals, provides health care and hospital technology services. The Information Technology Associate supports the full lifecycle of end-user device solutions, including evaluation, configuration, provisioning, training, security, tracking, and end-user computing support.

Responsibilities

• Under general supervision of the Information Technology Supervisor l, the Information Technology Associate performs a variety of recurring, well-defined tasks requiring occasional innovative problem solving with guidelines for the Department of State Hospitals (DSH)
• This includes elements such as the full lifecycle of end-user device solutions including evaluation, configuration, provisioning, training, security, tracking, and support for an end-user computing environment

Benefits

• Hybrid telework, subject to departmental policies, operational needs, and management approval
• Bicycle, mass transit and vanpool incentives for eligible state employees
• 100% of the transit pass up to the IRS maximum of $340 per month in 2026 for eligible state employees
• Sick Leave
• Vacation Leave
• 11 Paid State Holidays
• One (1), eight (8) hours, Paid Personal Holiday
• Two (2), (16) hours, Paid Professional Development Days (PDD) per fiscal year
• Excellent Health, Vision and Dental insurance plans
• Medical and Dependent Care Reimbursement Accounts
• An Employee Assistance Program
• Alternate Workweek Schedules and Flextime
• Enrollment in the CalPERS retirement system

Company Overview

• California Correctional Health Care Services provides medical, dental, and mental health care services. It was founded in 2006, and is headquartered in Elk Grove, California, USA, with a workforce of 10001+ employees. Its website is https://cchcs.ca.gov.